Overview
Work History
Education
Timeline
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Melanie Teo

Overview

14
14
years of professional experience

Work History

Manager - Sales Operations & Support

Marina Bay Sands Pte Ltd
12.2017 - Current
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Handles multiple portfolios such as Events, Festive Gifts, Adhoc Gifts, SOPs and processes, Corporate Credit Card Transactions and more.
  • Worked closely with other departments such as procurement, branding and advertising, marketing and communications, events team, front office, butler, facilities to ensure that we achieve business objectives and customer satisfaction.

Shift Manager - Paiza Services

Marina Bay Sands Pte Ltd
09.2015 - 12.2017
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts.

Supervisor - Paiza Services

Marina Bay Sands Pte Ltd
09.2011 - 09.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Handles simple guest challenges from the call center operations and resolved issues independently.

Coordinator - Paiza Services

Marina Bay Sands Pte Ltd
08.2010 - 09.2011
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Ensure all tasks given to me were handled well with no loose ends.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Education

Bachelor Of Fashion Marketing - Marketing

Raffles Design Institute
06.2009

Timeline

Manager - Sales Operations & Support

Marina Bay Sands Pte Ltd
12.2017 - Current

Shift Manager - Paiza Services

Marina Bay Sands Pte Ltd
09.2015 - 12.2017

Supervisor - Paiza Services

Marina Bay Sands Pte Ltd
09.2011 - 09.2015

Coordinator - Paiza Services

Marina Bay Sands Pte Ltd
08.2010 - 09.2011

Bachelor Of Fashion Marketing - Marketing

Raffles Design Institute

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Melanie Teo