Melanie Teo
Banker
Singapore,Singapore
Summary
Executive Summary
- Strategic and results-oriented international leader with 15 years' experience in banking industry including 10 years with management roles
- Successful track record of handling cross-functional and cross-border teams and programme/projects in fast paced environments such as regulatory challenges related to Sanctions and Anti-Money Laundering.
- Experience in implementations across all countries globally. I
- Strong appetite on people and digital transformation strategy and structure new initiatives.
- Strategic and charged with skills to drive transformation programme - people, processes and systems
- Entrepreneurial drive with a natural capacity to elevate business performance, spurs people to willingly give more than 100%.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Head, Financial Crime Control Change Programme
Standard Chartered Bank
Singapore
01.2021 - Current
- Ownership of Financial Crime Control (FCC) Portfolio Change Management and Adoption Strategy.
- Responsible for investment budget of USD 32.5M and on planning, execution and change delivery of key strategic initiatives
- Accountable Executive to run FCC Programme Management Office
- Collaboration with Senior Management / C-level executives to develop Digital Transformation and People Transformation Strategy
- Manage programme governance framework and be responsible for its effectiveness in providing oversight and direction
- Establish roadmap, scope, deliverables, required resources and work with project managers to develop work plan, and schedule for new initiatives
- Drive innovations agenda across geographies
- Overseeing all change / delivery risks across all implementations
- Provide leadership to all project managers/PMO teams for strategic initiatives
Head, HR Change Enablement
Standard Chartered Bank
Singapore
02.2018 - 12.2020
- Drive Conduct, Financial Crime and Compliance Transformation programme with Senior Management to deliver restructuring strategy and governing direction and conduct of Programme Management
- Overall management of entire people change activities across 42 countries to deliver Regional and Country CFCC Target Operating Model (TOM)
- Set benefits targets and established benefits realization of USD 25M with Country/Regional Stakeholders
- Increased 50% effectiveness in Advisory Function for Compliance and Financial Crime Control
- Provide continued challenge and focus to link project outputs outcomes to strategic needs of business
- Successful implementation of country and regional TOM 6 months ahead of schedule and achieve efficiency savings of USD 28M
Programme Lead
Standard Chartered Bank
Singapore
07.2016 - 01.2018
- Ownership of programme management aspects of Financial Crime Remediation Mitigation Project (FCRMP) for Surveillance Sanctions related projects
- Planning and designing of programme and monitoring of it progress, resolving issues/conflicts and initiating corrective action
- Proved successful working within tight deadlines and fast-paced atmosphere
- Establish appropriate programme governance oversight and strong programme management controls
- Exceeded goals through effective work management and great work ethic.
- Successful launch of AML Transaction Monitoring System with 30% of faster profiling and detection and Name Screening Systems with and improved TAT of 50% and enhanced effectiveness of 30%
Head, Global Banking Operations
Standard Chartered Bank, Global Shared Services Centre
China, Tianjin
09.2014 - 07.2016
- Oversee a workforce of 1200 operations staff via direct management of 6 Operations Heads for Transaction Banking, Retail Banking, Customer Due Diligence, Transaction Monitoring and Surveillance Operations
- Manage operational budget of USD 27M
- Accountable for delivery of services to 32 countries in line with established standards
- Implementation of Global Technology and Operations Strategy in collaboration with country stakeholders for effective and efficient service delivery
- Driving operational efficiencies with sustainable efficiency averaging .30% yearly
Head, Wholesale Banking Operations Head
Standard Chartered Bank Limited
Taiwan
01.2012 - 01.2014
- Leading teams of professionals from Wholesale Banking Operations Units, namely, Cash Services, Trade Services, Financial Markets Operations, Loan Processing Units, Wholesale Banking Services and Securities Services.
- Country management of 280 operations staff across 8 locations
- Provide leadership in Wholesale Banking Operations and manage strategic agenda for operations, TOM, alignment to business strategy, etc.
- Delivering short term wins and implemented low cost locations strategy reaping efficiency gain of USD 7M
- Management of regulatory audits (e.g., Financial Supervisory Commission) including fieldwork requests for information and issue management through to closure / validation. Achieved good pass from Taiwan Financial Supervisory Commission on audit of Sanctions Screening and Monitoring for outsourced activities.
Business Planning Manager
Standard Chartered Bank
Hong Kong
03.2009 - 12.2011
- Business Planning Manager for CIO East Office
- Support day to day running and management of CIO East Office
- Managing and providing project governance, regulatory oversight for 15 core countries
- Budgeting and forecasting USD 220M for East region, including delivering and challenging efficiency gains
- Support CIO to maintain regulatory oversight on group and local regulatory requirements and lead all regulatory related initiatives
- Planned resources, conducted costing activities and managed bid and proposal phases for regulatory related projects
- Provide strategic insight and input into day to day team management activities as well as broader team strategies and objectives
- Identify and implement opportunities for cost savings and optimal productivity of T&O
Education
Master in Business And Information Technology - Business And IT Management
RMIT University
Australia 02.1999 - 11.2000
Bachelor of Science - Mathematics / Computer Science
University of Waikato
New Zealand 02.1996 - 12.1998
Skills
Strategic Planning
undefinedWorth Mentioning Milestones
- Holds the credit of leading a programme delivery of around 100 located in 5 locations
- Lead a successful People Transformation in Compliance and Financial Crime Control Functions with organization, people and process changes in 41 countries and 4 regions
- Transitioned traditional waterfall delivery team into full agile team
- Mentored a team of Programme / Project Managers, Scrum Masters and PMOS for execution and delivery of multi-million dollar programmes
- Champion for driving efficiency related programme / projects
- Strategic and forward thinking with strong operations and technology background
Timeline
Head, Financial Crime Control Change Programme
Standard Chartered Bank
01.2021 - Current
Head, HR Change Enablement
Standard Chartered Bank
02.2018 - 12.2020
Programme Lead
Standard Chartered Bank
07.2016 - 01.2018
Head, Global Banking Operations
Standard Chartered Bank, Global Shared Services Centre
09.2014 - 07.2016
Head, Wholesale Banking Operations Head
Standard Chartered Bank Limited
01.2012 - 01.2014
Business Planning Manager
Standard Chartered Bank
03.2009 - 12.2011
Master in Business And Information Technology - Business And IT Management
RMIT University
02.1999 - 11.2000
Bachelor of Science - Mathematics / Computer Science
University of Waikato
02.1996 - 12.1998
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