Melanie Ng
Summary
Proficient in problem-solving and building strong customer relationships. Excelled in enhancing customer satisfaction and teamwork, demonstrating adaptability and professionalism.
Overview
7
7
years of professional experience
Work History
Victoria Secret Roadshow
Victoria Secret
12.2017 - 12.2017
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Manicurist
Own Business
01.2021 - 05.2022
- Continuously updated knowledge of industry trends through attending workshops and trade shows, ensuring cutting-edge skills were offered to clients.
- Responded to customer requests and concerns about gel application and nail art designs.
- Grew repeat client base through effective marketing and customer service.
- Increased customer loyalty through exceptional customer service and maintaining a clean, sanitary workstation.
Cabin Crew
Singapore Airlines Ltd. / ADR
03.2022 - 11.2024
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Education
GCE O'Levels
Peirce Secondary School
11-2017
Marketing
Temasek Polytechnic
06-2021
Skills
- Problem-solving abilities
- Professionalism
- Reliability
- Adaptability
- Building rapport
- Customer Relationship Management
Timeline
Cabin Crew
Singapore Airlines Ltd. / ADR
03.2022 - 11.2024
Manicurist
Own Business
01.2021 - 05.2022
Victoria Secret Roadshow
Victoria Secret
12.2017 - 12.2017
GCE O'Levels
Peirce Secondary School
Marketing
Temasek Polytechnic
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