Summary

Overview

Work History

Education

Skills

Timeline

Mei Yuh Ng

Summary

Highly accomplished and dedicated Professional Secretary with a proven track record of 17+ years in effectively managing diverse administrative support tasks and optimizing daily operations. Adept at maintaining seamless office functionality, I am a detail-oriented and quick learner committed to delivering consistently high-quality results. My adaptability and versatility shine in dynamic environments, where I excel in providing exceptional customer service. With a strong focus on efficiency and organization, I am poised to contribute positively to your team and help drive success in your organization.

Overview

years of professional experience

Work History

Secretary

Rotary Electrical & Instrumentation Pte Ltd

01.2021 - Current

Provided direct support to Managing Directors, Executive Director, Business Development Director, and Project Director simultaneously.
Offered comprehensive secretarial and administrative assistance to all Directors.
Managed executive calendars, diligently arranging meetings and preparing agendas and materials.
Organized and coordinated drivers' schedules effectively.
Spearheaded the planning and execution of all lunch and dinner arrangements for directors.
Skillfully compiled and organized meeting minutes, appointments, and reports.
Prepared reports and correspondence with utmost attention to detail.
Successfully managed ad-hoc assignments with efficiency and accuracy.
Proficiently handled company vehicles' buy/sell procedures, insurance matters, and High-Value Projects (HVP).
Assumed the role of a diligent minute-taker for all projects.

Administrative Secretary Cum Documents Controller

Hanseatic Marine Services

01.2013 - 01.2019

Held overall responsibility for the Management System, acting as ISO Document Controller and overseeing Procedure Reviews and approvals from HOD (Head of Department).
Demonstrated multitasking abilities by serving as both an Internal Auditor and Document Controller for ISO within the company.
Performed audits for ISO 9001:2015 and OHSAS 18001:2007, ensuring compliance with quality and safety standards.
Displayed strong communication skills by translating intricate technical information into easily understandable formats.
Supported the compliance officer in collecting essential documentation for new account applications.
Fostered collaboration with the quality assurance team to ensure adherence to regulatory requirements.
Maintained a track record of delivering timely communications to support new product submissions for regulatory agencies.

Secretary

GEO Integrated

06.2009 - 04.2011

Provided extensive secretarial support to the Director, Project Manager, and team, including managing appointments, expenses claims, and travel logistics, ensuring seamless operations.
Efficiently handled day-to-day activities for the Director, Project Manager, and team members, streamlining workflow and enhancing productivity.
Expertly managed various administrative tasks such as calculating workers' salaries, handling WP (Work Permit) renewal, and overseeing Security Bond matters.
Acted as a reliable liaison between the company and external parties, such as Main Contractors and Suppliers, fostering effective communication and collaboration.
Demonstrated strong organizational abilities by developing, organizing, and maintaining filing systems and databases, ensuring easy access to information.
Diligently screened calls and emails, prioritizing important messages and maintaining effective communication channels.
Maintained accurate and up-to-date daily reports, memos, and invoices, ensuring a well-documented record of essential business activities.
Proactively managed office supplies inventory, monitoring stock levels, and promptly ordering new supplies when needed, resulting in a well-equipped and efficient workplace.

Sales Secretary

01.2005 - 11.2008

Provided comprehensive secretarial support to the Director, Managers, and their teams, managing appointments, expenses claims, and travel logistics effectively.
Skillfully handled day-to-day activities for the Director, including email and meeting arrangements, ensuring seamless operations.
Assisted in coordinating company's corporate events, contributing to the successful execution of various gatherings and functions.
Demonstrated excellent organizational skills by preparing sales reports and tender documents, contributing to the smooth flow of business operations.
Acted as a proficient liaison with suppliers, fostering strong relationships and ensuring efficient procurement processes.
Effectively screened phone calls and emails, managing communications efficiently and prioritizing key messages.
Managed correspondences and inquiries for core team members in their absence, maintaining a high level of responsiveness and professionalism.
Developed, organized, and maintained a systematic filing system and databases, facilitating easy access to crucial information.
Coordinated meetings with Sales Executives, enabling productive collaboration and communication within the sales team.
Exhibited outstanding customer service skills by handling customers' inquiries promptly and with great attention to detail.
Expertly managed travel arrangements, including flight reservations and hotel bookings, to ensure smooth business travel experiences.
Cultivated and maintained strong customer relationships by delivering timely responses to inquiries and exceeding expectations to accommodate unique requests.

Secretary

Ho Bee Investment Pte Ltd

11.2000 - 11.2004

Provided comprehensive secretarial support to the Director, Managers, and Team, managing appointments, expenses claims, and travel logistics with precision.
Efficiently managed day-to-day activities for the Director, including email management and meeting arrangements, ensuring smooth operations.
Assisted in coordinating company's corporate events, contributing to successful and well-organized gatherings.
Prepared reports, tender documents, and presentation materials for Senior Management, facilitating informed decision-making processes.
Proactively liaised with clients, delivering prompt and helpful assistance to meet their needs and requirements.
Skillfully screened phone calls and emails, maintaining effective communication channels and prioritizing important messages.
Handled correspondences and inquiries for the core team in their absence, ensuring seamless continuity of operations.
Developed, organized, and maintained efficient filing systems and databases, enabling easy access to essential information.
Expertly coordinated meetings, optimizing schedules and facilitating productive discussions among team members.
Managed travel arrangements, including flight reservations, hotel accommodations, and visa processing, ensuring hassle-free travel experiences.

Education

Documentation & Record Keeping For Site Management Staff -

SCAL

ISO 45001:2018 Occupational Health & Safety Management System Internal Auditor Training - undefined

2019

QMS Auditor / Lead Auditor Course (ISO 9001:2015 Quality Management System Auditor / Lead Auditor – Lloyd’s Register) - undefined

2017

OH&S Auditor / Lead Auditor Course (OHSAS - undefined

2017

Hazard Analysis Critical Control Points (HACCP) Internal Auditor Training Course (SGS) - undefined

2017

ISO // FSSC 2200 – Food Safety Management System Internal Auditor Training Course (SGS) - undefined

2017

OHSAS 18001 - undefined

2016

ISO 9001:2015 QMS Internal Auditor (DNV) - undefined

2016

Develop A Risk Management Implementation Plan (SNEF) - undefined

2016

Apply Root Cause Analysis (RCA) – NTUS Learning Hub - undefined

2014

Internal Integrated Management (Quality, Environment, Health & Safety) System Auditor (DNV) - undefined

2014

Diploma - Employment Relations

Management Institute, OTC Labour Leadership Institute

2010

Certified service Professional in : - a. - undefined

Institute of Singapore

2009

Follow Food And Beverage Safety And hygiene Policies And Procedures - undefined

Guilford Training Centre

2009

undefined

Tourism Management Institute

2009

WSQ Certified Service Professional (TMIS) - Tourism

Offer Customised And Personalised Service (QAC)

2009

Business Finance For Engineers (COG - undefined

Training Centre

2009

Effective Technical / Letter Writing Skill - undefined

SCAL

2009

The employment Act (Econ Consulting & Training) - undefined

2008

Process Payments – Operations (Mcdonalds Restaurants) - undefined

2007

Provide Counter / Take Away Service (Mcdonalds Restaurant) - undefined

2007

Risk Management Course - undefined

SCAL Academy

2007

Building Construction Supervisors Safety Course - undefined

SCAL

2007

Safety Mannagement Certification System for Small & Medium Construction Firms (SMC) Workshop (SCAL Academy) - undefined

2007

Occupational Health & Safety Management System Auditor / Lead Auditor – Lloyd’s Register) - undefined

2007

Certificates As Per Below - undefined

2007

Foundation (DNV) - undefined

2007

Provide Counter Service (Macdonalds Restaurants) - undefined

2006

Certificate of Achievement in Microsoft Windows 98 - undefined

2002

Microsoft Word/Excel/Power Point/Access 2000 Level 2 - undefined

Informatics Computer School

2002

undefined

Informatics Computer School

2000

Diploma - Computer Studies

1994

GEC “O - undefined

1989

Skills

Professionalism: Demonstrating a high level of professionalism in all interactions and maintaining a positive image for the organization
Multitasking: Excelling in handling multiple tasks simultaneously while ensuring attention to detail and accuracy
Problem-Solving: Proficiently identifying challenges and implementing effective solutions to streamline processes and improve efficiency
Adaptability: Quickly adapting to changing priorities and environments, thriving in dynamic and fast-paced work settings
Confidentiality: Exercising utmost discretion and maintaining strict confidentiality when handling sensitive information
Technology Proficiency: Utilizing a wide range of office software and tools to enhance productivity and streamline administrative processes
Interpersonal Skills: Building strong working relationships with colleagues, clients, and stakeholders, fostering open and effective communication
Resourcefulness: Demonstrating creativity in finding innovative solutions and making the most of available resources

Time-sensitive Decision Making: Making well-informed decisions promptly, even under tight deadlines and pressure
Calendar Management: Efficiently managing schedules and appointments for executives, optimizing time utilization
Conflict Resolution: Skillfully resolving conflicts and diffusing tense situations in a diplomatic and professional manner
Project Coordination: Effectively coordinating and managing projects, ensuring timely completion and successful outcomes
Event Planning: Demonstrating expertise in organizing corporate events, meetings, and conferences with attention to detail and seamless execution
Data Management: Handling data organization, analysis, and reporting, contributing to informed decision-making processes
Problem Anticipation: Being proactive in identifying potential issues and taking preventive measures to mitigate risks

Timeline

Secretary

Rotary Electrical & Instrumentation Pte Ltd

01.2021 - Current

Administrative Secretary Cum Documents Controller

Hanseatic Marine Services

01.2013 - 01.2019

Secretary

GEO Integrated

06.2009 - 04.2011

Sales Secretary

01.2005 - 11.2008

Secretary

Ho Bee Investment Pte Ltd

11.2000 - 11.2004

Documentation & Record Keeping For Site Management Staff -

SCAL

ISO 45001:2018 Occupational Health & Safety Management System Internal Auditor Training - undefined

QMS Auditor / Lead Auditor Course (ISO 9001:2015 Quality Management System Auditor / Lead Auditor – Lloyd’s Register) - undefined

OH&S Auditor / Lead Auditor Course (OHSAS - undefined

Hazard Analysis Critical Control Points (HACCP) Internal Auditor Training Course (SGS) - undefined

ISO // FSSC 2200 – Food Safety Management System Internal Auditor Training Course (SGS) - undefined

OHSAS 18001 - undefined

ISO 9001:2015 QMS Internal Auditor (DNV) - undefined

Develop A Risk Management Implementation Plan (SNEF) - undefined

Apply Root Cause Analysis (RCA) – NTUS Learning Hub - undefined

Internal Integrated Management (Quality, Environment, Health & Safety) System Auditor (DNV) - undefined

Diploma - Employment Relations

Management Institute, OTC Labour Leadership Institute

Certified service Professional in : - a. - undefined

Institute of Singapore

Follow Food And Beverage Safety And hygiene Policies And Procedures - undefined

Guilford Training Centre

undefined

Tourism Management Institute

WSQ Certified Service Professional (TMIS) - Tourism

Offer Customised And Personalised Service (QAC)

Business Finance For Engineers (COG - undefined

Training Centre

Effective Technical / Letter Writing Skill - undefined

SCAL

The employment Act (Econ Consulting & Training) - undefined

Process Payments – Operations (Mcdonalds Restaurants) - undefined

Provide Counter / Take Away Service (Mcdonalds Restaurant) - undefined

Risk Management Course - undefined

SCAL Academy

Building Construction Supervisors Safety Course - undefined

SCAL