MEI YEE TAN
Summary
Dynamic leader with a proven track record at Red House At The Waterfront Pte Ltd, enhancing guest satisfaction and team performance. Expert in operations management and guest relations, I excel in fostering positive client relationships and improving service delivery. Skilled in motivational techniques and attention to detail, I significantly boost team efficiency and customer service standards.
Overview
9
9
years of professional experience
Work History
Reception Supervisor
Red House At The Waterfront Pte Ltd
12.2019 - Current
- Trained reception staff for enhanced service quality and team performance.
- Enhanced communication with guests by implementing effective information systems.
- Fostered positive relationships with clients, ensuring all needs were met.
- Maintained high standards of customer service, addressing concerns effectively.
- Coordinated front desk operations to ensure smooth workflow and efficient service delivery.
- Improved guest satisfaction by managing and resolving inquiries promptly.
- Supervised team members, providing guidance and support to achieve departmental goals.
- Implemented new procedures for handling guest requests and feedback.
- Oversaw front desk logistics, ensuring all resources were available for staff.
- Improved reception area organization, enhancing overall workflow.
Waitress & Cashier
Chikuyotei Singapore
05.2018 - 07.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress & Cashier
Xie Lao Song Singapore
06.2017 - 03.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Casino Roulette Dealer
Resorts World Genting Malaysia
12.2016 - 04.2017
- Created an inviting atmosphere to encourage customer engagement.
- Managed cash register operations with accuracy and efficiency.
Counter Salesperson
Biskut Tupai Emas Malaysia
10.2015 - 12.2015
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
Education
O Level
SMK SIMPANG PERAK
Malaysia Skills
- Motivational skills
- Guest relations
- Scheduling coordination
- Policy enforcement
- Teamwork and collaboration
- Customer service
- Attention to detail
- Operations management
- Staff management
- Record keeping
Languages
Chinese (Mandarin)
Advanced (C1)
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Reception Supervisor
Red House At The Waterfront Pte Ltd
12.2019 - Current
Waitress & Cashier
Chikuyotei Singapore
05.2018 - 07.2019
Waitress & Cashier
Xie Lao Song Singapore
06.2017 - 03.2018
Casino Roulette Dealer
Resorts World Genting Malaysia
12.2016 - 04.2017
Counter Salesperson
Biskut Tupai Emas Malaysia
10.2015 - 12.2015
O Level
SMK SIMPANG PERAK
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