Mei Qi, Jenny Tan
Summary
Proven Sales Assistant with a track record of boosting store revenue and customer satisfaction at Lohmun Leather Pte Ltd, specializing in luxury fashion. Skilled in customer engagement and inventory management, demonstrated flexibility and goal-oriented approach. Excelled in team collaboration, significantly enhancing store performance through strategic upselling and exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shop Sales Assistant
Lohmun Leather Pte Ltd (Singapore)
07.2024 - Current
- Supported operations at Hugo Boss, a highly renowned luxury fashion brand, focusing on delivering exceptional customer experiences.
- Handled high-pressure situations with poise during busy sale events or rushes, maintaining excellent customer service standards.
- Developed strong product knowledge to answer customer inquiries confidently and provide informed suggestions.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Contributed to visual merchandising efforts, creating eye-catching displays that attracted customer attention.
- Boosted store revenue by effectively upselling and cross-selling merchandise to customers.
- Increased customer satisfaction by providing exceptional service and personalized product recommendations.
- Collaborated with team members to meet daily sales goals and improve overall store performance.
Sales Promoter
Craftmark(s) Pte Ltd (Singapore)
12.2015 - 06.2024
- Served as Sales Promoter for Picard, specializing in men's accessories.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
- Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
Education
Unity Secondary School
Singapore12.2013
Skills
- Results Driven
- Attention to Cleanliness
- Adaptability to Change
- Customer engagement
- Collaborative Teamwork
Certification
Successfully completed Beginner Malay Language course at Agape School of Education in 02/2020.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Additional Information
If interviewer has any further enquiries regarding my past working experiences, the following is the contact details of my assistant manager from my previous company.
Alvin Yeon
Assistant Sales Manager
Craftmark(s) Pte Ltd
Tel: 64328828
Email: alvin.yeon@craftmark.com.sg
Note: Alvin was also the Sales Representative of my stationed outlet.
Timeline
Shop Sales Assistant
Lohmun Leather Pte Ltd (Singapore)
07.2024 - Current
Sales Promoter
Craftmark(s) Pte Ltd (Singapore)
12.2015 - 06.2024
Unity Secondary School
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