Meilinda Samsudin
Front Office Supervisor
Manado
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Front Office Supervisor
Mercure Manado Tateli Resort & Convention
02.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Created, prepared, and delivered reports to various departments
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
Reservation Officer
Mercure Manado Tateli Resort & Convention
12.2016 - 02.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Ecommerce & Reservation Spv
Casabaio Paradise Resort
09.2015 - 12.2016
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Optimized email campaigns to increase open and click-through rates.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral
Front Desk Agent
Grand Luley Resort And Dive Center
07.2012 - 02.2013
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered customer telephone calls promptly and appropriately handled needs.
Restaurant And Bar Casier
Hotel Santika Premiere Seaside Resort Manado
06.2010 - 07.2012
- Entered orders into computer and charged patrons.
- Calculated and returned appropriate change and maintaining adequate cash and coin for making change.
- Mixed alcoholic and non-alcoholic drinks following standard recipes and procedures.
- Took orders and closed guest checks by submitting information into POS system.
Education
High School Diploma -
06.2006 - 06.2009
- Certificate Table Manner at Hotel Santika Premiere Seaside Resort Manado
- Certificate Training in Front Office Department For 6 Month at Hotel Santika Premiere Seaside Resort Manado
Skills
Multitasking Proficiency
undefinedPersonal Information
- Date of Birth: 05/16/91
- Gender: Female
- Nationality: Indonesian
- I'm Married
Certification
Best Employee Of the Quarter April-June 2022
Additional Information
- I'm Heartist Transformers for Accor Hotels.
im join for Training Heartist 2,0 in Bali,July 2019.
- Skilled in Accor Tools (Dataweb,Resaweb,Hotelink,Hotel Distribution,HOD)
Timeline
Best Employee Of the Quarter April-June 2022
05-2022
Best Employee Of the Year 2022
05-2022
Front Office Supervisor - Mercure Manado Tateli Resort & Convention
02.2022 - Current
Reservation Officer - Mercure Manado Tateli Resort & Convention
12.2016 - 02.2022
Ecommerce & Reservation Spv - Casabaio Paradise Resort
09.2015 - 12.2016
Front Desk Agent - Grand Luley Resort And Dive Center
07.2012 - 02.2013
Restaurant And Bar Casier - Hotel Santika Premiere Seaside Resort Manado
06.2010 - 07.2012
SMK Negeri 3 Manado - High School Diploma,
06.2006 - 06.2009
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