Mei Jun Teo

Work History

HL Bank

04.2016 - Current

Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
Converted community contacts into potential clients through networking, consistency and credibility.
Conducted field visits and met corporate customers for business development.
Contributed to the growth of the business by identifying new opportunities and potential clients through market research.
Developed strong rapport with clients by maintaining regular communication, providing updates on relevant industry trends, and offering proactive advice.
Assisted in the training and mentoring of junior team members to ensure consistent delivery of high-quality customer service across the organization.
Participated in networking events and industry conferences to expand professional connections and stay current on market trends.
Ensured compliance with regulatory requirements by diligently maintaining accurate documentation for all client transactions and communications.
Collaborated with cross-functional teams to develop strategies for improving customer experience and increasing retention rates.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Participated in staff meetings to discuss innovative strategies to improve services.
Built relationships with customers and community to promote long term business growth.

Maybank Singapore

08.2008 - 04.2016

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Maintained filing system and organized customer documents for easy retrieval of information.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Enhanced team morale, organizing staff events and fostering positive work environment.
Streamlined document retrieval, meticulously filing documents both physically and electronically.
Enhanced communication with external vendors, ensuring timely delivery of office supplies.
Maintained confidentiality of sensitive information, adhering strictly to privacy policies.

Kinokuniya

04.2006 - 05.2008

Contributed to a positive store atmosphere with excellent customer service skills and a welcoming demeanor.
Participated in regular staff meetings to discuss operational improvements and share best practices across the team.
Assisted customers with locating desired titles or suggesting alternatives based on personal preferences or interests.
Handled customer inquiries via phone or email, resolving issues promptly while maintaining professionalism at all times.
Ensured high levels of cleanliness throughout both front-of-house and back areas maintaining an inviting environment that encouraged repeat visits from satisfied clientele.
Collaborated with team members to ensure smooth daily operations, fostering a cohesive work environment.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Restocked shelves and kept store displays attractive and organized to drive sales.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.