Mei Hui, Emily Ee

Work Description:

• Attentive to customers queries and requests related to banking transactions.
• Actively offer advisory solutions to meet customer’s needs.
• Be proactive to resolve service issues to escalate to manager if unresolved.
• Identify growth opportunities to value-add our customers via sales leads and referrals.
• Exercise vigilance when performing duties and highlight unusual and suspicious transactions
• Constantly support and participate in Bank's ongoing campaigns and programmes.
• Comply with established operational control and audit procedures and maintain a high standard of housekeeping at branch.

• Ensure high-level of guest satisfaction through excellent sales service
• Build product trust with guests
• Ascertain guest needs, provide assistance and accurate description of product features, pricing and benefits
• Upsell souvenirs
• To apply OneMBS values in daily work
• Cashiering duties - process POS (point-of-sale) payments via cash, credit cards, room charge, vouchers or Sands Rewards Cards
• Maintain inventory and minimize spoilages or loss
• Comply with inventory control procedures
• Maintain store cleanliness and visual appearance in high standards
• Able to work in both indoor and outdoor environment
• Welcome and greet guests
• Follow all company policies and procedures
• Handle customer complaints or escalate to management when required
• Provide excellent customer service to shoppers to the mall and development
• Handle face-to-face and phone enquiries and feedback from the public, shoppers and tenants
• Record incident reports and coordinate with various departments on tenants' and shoppers' requests, queries and feedback
• Perform Personal Shopping for VIP Guests (training will be provided).

• Learn to communicate with customer from different country
• Promote phone rental for guest from around the world
• Proceed for rental and return and ensure the phone is in good condition with minimal time frame
• Handling customers problem with the phone and liaise with Hong Kong customer service
• Responsible to ensure the cash flow and stock count are tally at all time
• Reset the phone after the customer returned
• Work as a team to manage walk-ins for the sales.

• To assist partners and lawyers in preparing documents
• To be responsible for overall administrative, clerical and operational duties
• To perform other ad hoc duties assigned by the partners and lawyers
• Arranging and scheduling meetings and appointments
• Handling filing and scanning of files and document and general office filing
• Recording incoming and outgoing documents
• Preparing detailed weekly and monthly report
• Performing other ad hoc duties as assigned by superior
• To prepare sale and purchase agreement for both subsale and direct purchase from Developer and other conveyancing work
• To prepare loan and security documentations (assignment and charge cases)
• To monitor and complete the transaction from SPA and loan files from beginning until the end
• To handle perfection of transfer and charge
• To prepare deed of release and reassignment & discharge of charge
• To prepare tenancy agreement.

• Serve as the primary point of contact for all matters pertaining to the personal and professional life
• Handle all scheduling, travel arrangements, and correspondence on behalf
• Manage the social media accounts, keeping them updated with fresh content and engaging with fans
• Serve as a liaison between the agent, publicist, manager, and other industry professionals
• Maintain a strict level of confidentiality in all aspects of the job.