Open To Work
Meghna Sherpa
Stripe
Singapore
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Product Support Specialist
Work Type
Full Time
Location Preference
On-SiteHybrid
Location:
Singapore, Singaporeaustraliadubai
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureWork from home optionHealthcare benefitsTeam Building / Company RetreatsPaid time offStock Options / Equity / Profit SharingPaid sick leave
1
Certification
5
years of professional experience
Product Support Specialist with 4+ years of experience in supporting and leading Enterprise user operations, and managing cross-functional collaboration within technology companies. Experienced in managing complex support workflows, monitoring SLA and case performance, identifying operational improvements, and partnering with internal teams to improve resolution outcomes. Strong communicator with experience in SQL, Salesforce, customer success, account management, and data-driven problem solving.
Work History
Product Support Specialist
4 Years- Supported enterprise users by collaborating with internal teams on issue resolution, utilizing structured case analysis and shadowing sessions to identify opportunities for improved support outcomes.
- Manage and optimize case volumes and SLA adherence, helping maintain efficient workflow distribution and consistent service levels.
- Coordinated stakeholders as primary point of contact for cross-functional projects, communicating project objectives and leveraging data-driven insights to enhance operational efficiency.
- Serve as a primary point of contact for cross-functional projects, coordinating stakeholders, communicating project objectives, and using data-driven insights to improve operational efficiency.
- Deliver training and provide mentorship to new associates, strengthening product, process, and support knowledge while enabling effective onboarding.
- Identified workflow gaps with internal stakeholders and implemented improvements to enhance operational rigor and customer experience.
L&D Intern
7 Months- Collaborated with engineering and design teams to implement a system for tracking employee training and development, increasing skill attainment by 22%.
- Delivered presentations at company-wide events to foster a culture of learning and development.
- Negotiated and managed vendor contracts, achieving cost reductions and enhanced service levels.
Education
Bachelor of Science - Information Technology
- Managed $20K USD in funding and supported a 70+ student team coordinating 20+ events across 8 cultural clubs for the annual techno-cultural college fest.
- GPA: 9.56
High School Diploma
- Led the Inter-School Badminton Tournament'17 as a sports representative at the district level.
- Represented in various state level events as the School Captain for 2 years in a row.
- GPA: 9.2
Skills
Enterprise Support
Customer Issue Resolution
Case Management
SLA Management
Troubleshooting
Root cause analysis
Workflow management
Stakeholder coordination
Onboarding support
Knowledge base management
Jira
Incident management
Escalation management
Certification
- Sales: Customer Success
- Account Management
- Google Sheets
- Salesforce: Essential Training
- UX Designing by Google, Coursera
- Soft Skills, Xcelerator (2019 - 2020)
- Microsoft Virtual Program (2020 - 2021)
Awards & Recognition
Won the Excellence Award at Stripe in Q'23, Q'24 and Q'25 for exhibiting exemplary performance, Awarded with a gold medal for excellent performance in academics (rewarded to top 2% performers).
Timeline
Product Support Specialist
Stripe
08.2022 - CurrentRead More
L&D Intern
Zeta Suite
11.2021 - 06.2022Read More
Techno India University
Bachelor of Science from Information Technology
Read More
Saint Paul’s School
High School Diploma
Read More