Meghana Kotian
Commercial And Operations Management Professional
Singapore
Summary
Experienced with managing operations and ensuring regulatory compliance. Utilizes strong negotiation and vendor management skills to streamline logistics and enhance efficiency. Track record of fostering team collaboration and achieving operational excellence.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
20
20
years of professional experience
Work History
Sea Freight Import Manager
DSV Air & Sea Singapore Pte. Ltd.
11.2020 - Current
- Responsible for the selection, training, and development of Operations teams, ensuring their alignment with organizational goals and strategies.
- Accountable for overseeing daily operations to achieve efficiency and cost-effectiveness while delivering exceptional service quality.
- Lead, motivate, and manage team performance to optimize individual and collective contributions, ensuring compliance with global and regional guidelines, company policies, and commercial objectives.
- Lead and execute continuous improvement initiatives to enhance operational efficiency, reduce costs, and drive commercial value.
- Strategically manage departmental staff costs and productivity to ensure consistent achievement of EBIT and revenue growth targets.
- Address and resolve service failure complaints from internal and external stakeholders, ensuring timely and effective corrective actions to protect customer satisfaction and commercial relationships.
- Identify and capitalize on supply chain commercial opportunities by collaborating with sales teams to develop profitable revenue streams.
- Drive a commercial mindset across the team by implementing strategies that align operational performance with broader business objectives.
- Manage people and lead teams with a focus on talent development, succession planning, and driving results aligned with commercial goals.
- Consistently achieve departmental KPIs by balancing cost management with customer-centric strategies.
- Play a pivotal role in change management during acquisitions and mergers, ensuring alignment with commercial priorities and operational efficiency.
- Optimize resource allocation and departmental performance to deliver measurable contributions to the company's commercial objectives and EBIT growth.
Country Ocean Freight Import Manager
DSV (formerly Panalpina)
11.2018 - 11.2020
- Ensure compliance with organizational policies and oversee import operations within the ocean freight department.
- Streamline processes, allocate resources, and monitor daily operations to meet SOPs and KPIs.
- Facilitate communication among internal stakeholders, suppliers, and staff for seamless service delivery.
- Report discrepancies, prepare monthly client reports on revenue and performance, and collaborate with the Head of Operations to optimize productivity and profitability.
- Continuously improve data quality in operating systems (CW1).
- Managed employee time-off requests, collaborating with the Head of Operations to ensure service consistency with minimal disruption.
- Streamlined operational activities by implementing and ensuring adherence to SOPs and KPIs.
- Identified skill gaps and provided training to junior staff to drive operational excellence.
- Supervised billing and invoicing functions, ensuring accuracy and timely processing to minimize financial issues.
- Acted as an escalation point for delayed PODs and deviations from agreed terms, particularly with overseas DSV PA/agent offices.
Country Key Account Manager
CEVA Freight India Pvt Ltd
02.2016 - 11.2018
- Successfully managed global accounts, driving a 45% growth in account revenue and taking full responsibility for developing and retaining business across India.
- Led global initiatives and projects, ensuring exceptional service delivery aligned with client needs and expectations.
- Oversaw all commercial activities and operational performance, with a focus on increasing long-term profitability and maintaining strong client relationships.
- Developed and implemented tailored account strategies to maximize value for clients, ensuring the alignment of business objectives.
- Managed the execution of service-level agreements (SLAs) and closely monitored adherence to contractual SOPs, ensuring operational consistency.
- Directed the operations of the global control tower, leading continuous improvement efforts and optimizing processes to enhance overall performance.
- Proactively identified and pursued new business opportunities and projects, consistently achieving and exceeding business targets.
- Established and nurtured strong relationships with key stakeholders, ensuring effective communication and swift resolution of any issues or escalations.
Key Account Manager
Damco India Pvt Ltd
05.2011 - 01.2016
- Directed overall operations of map logistics spend and customers supply chain.
- Created commercial excellence through the development of identified key commercial talents across the globe with a focus on strategy ownership and collaboration.
- Administrated overall regional key accounts and ensured high potential of launching at the global level.
- Organised a growth plan inclusive of volume and bottom line targets.
- Monitored and reported performance through periodic QBR's.
- Increased business efficiency by recommending effective IT solutions.
- Enhanced business reputation and customer retention by implementing best management practices.
- Identified areas of improvement and applied best practices for appropriate business development.
- Increased business revenue by formulating effective account management strategies and achieving all set KPI's.
- Developed long term relationship with multi-level engagement as well as introduced and implemented Service Level Agreements SLA's.
- Aligned business strategy with trade management and agreed pricing mandates accordingly.
- Utilised best management skills and conducted contract negotiations for overall effectiveness.
Deputy Manager - Inside Sales
Kuehne + Nagel Pvt Ltd
09.2010 - 03.2011
- Customer account management
- Nurturing client relationships
Team Leader / Key Account Manager / Transition & Implementation / Customer Service
Expeditors International
04.2005 - 09.2010
- Handled different profiles across a period of 5 years
- Operations management to Account management
Education
Bachelor of Science - Chemistry
Mumbai University
Skills
Relationship building
Interpersonal skills
Account management
Problem-solving aptitude
Team collaboration
Adaptability and flexibility
Customer support
Operational process flows
Key Qualifications
- Proficient in collaborating with business development teams to align on local strategies and campaigns.
- Skilled in building and maintaining strong, reliable relationships with stakeholders.
- Demonstrated ability to foster open communication across operational teams, salesforce, and management.
Professional Development
- Attended Training in Dubai for Transition & Implementation
- Damco's Commercial Leadership Training Program - IMPACT
- Attended Personify Leadership Training Program - DSV
PERSONAL DETAILS
- Date of Birth: 28th Nov'81
- Gender: Female
- Nationality: Indian
Timeline
Sea Freight Import Manager
DSV Air & Sea Singapore Pte. Ltd.
11.2020 - Current
Country Ocean Freight Import Manager
DSV (formerly Panalpina)
11.2018 - 11.2020
Country Key Account Manager
CEVA Freight India Pvt Ltd
02.2016 - 11.2018
Key Account Manager
Damco India Pvt Ltd
05.2011 - 01.2016
Deputy Manager - Inside Sales
Kuehne + Nagel Pvt Ltd
09.2010 - 03.2011
Team Leader / Key Account Manager / Transition & Implementation / Customer Service
Expeditors International
04.2005 - 09.2010
Bachelor of Science - Chemistry
Mumbai University
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