Summary
Overview
Work History
Education
Skills
Timeline
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MEGAN WANG SHAO XUAN

Summary

Dynamic Beauty Advisor with extensive experience at Dior Cosmetics, excelling in customer engagement and upselling strategies. Proven ability to increase sales revenue through tailored product recommendations and exceptional service. Strong organizational skills and adaptability ensure a welcoming environment, fostering customer loyalty and satisfaction. Committed to continuous professional development in the beauty industry.

Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.

Well-qualified BA, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Hardworking and passionate job seeker with strong organizational .

Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Beauty Advisor (BA)

DIPTYQUE
11.2023 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Participated in professional development workshops to improve consultation techniques, ensuring industry-leading service.
  • Increased sales of premium skincare products with targeted recommendations.
  • Resolved customer complaints with empathy and efficiency, preserving brand reputation.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Beauty Advisor (BA)

Dior Cosmetics
09.2017 - 03.2021
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.

RELC HOTEL SINGAPORE

RELC Examinations Bureau, Singapore
04.2013 - 11.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Compiled information from files and research to satisfy information requests.
  • Organized, maintained and updated information in computer databases.

Education

High School Diploma -

Nanyang Institute of Management
SINGAPORE
05-2015

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Flexibility and adaptability
  • Customer engagement
  • Upselling strategies
  • Retail experience
  • Sales expertise
  • Attention to detail
  • Brand promotion
  • Makeup application
  • Money transfer systems
  • Time management
  • Counter management

Timeline

Beauty Advisor (BA)

DIPTYQUE
11.2023 - Current

Beauty Advisor (BA)

Dior Cosmetics
09.2017 - 03.2021

RELC HOTEL SINGAPORE

RELC Examinations Bureau, Singapore
04.2013 - 11.2017

High School Diploma -

Nanyang Institute of Management

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MEGAN WANG SHAO XUAN