Meenakshi Chopra
Singapore
Summary
NRI offshore International banking, Corporate & Retail branch banking client focused professional with over 18 years of diverse experience in relationship management, business development and operations. Result oriented individual with focus on increasing top line and profitability through business acquisition, client onboarding with complex / multilayered structures and cross-selling. Organized and dependable candidate successful at managing multiple priorities & handling problematic situations with a positive attitude.
Overview
27
27
years of professional experience
Work History
Business Development Manager, NRI
Standard Charted Bank
07.2021 - Current
- Increased client base of salaried, business owners, self-employed, partnership, trust & LLPs from various jurisdictions, by identifying new business opportunities and cultivating strong relationships.
- Responsible for acquiring and servicing new to bank NRI customers for international banking segment
- Developed expertise in Client On-boarding in line with MAS regulations that includes source of funds, corroborating source of wealth, UBO, PEP, name screening and other documentation related activities.
- Cater to servicing needs of client that includes queries, transfer of securities, account set-up & maintenance, credit/debit cards.
Relationship Manager & Business Development
State Bank of India
02.2016 - 07.2021
- Responsible for managing 200+ accounts in Corporate & Retail banking including NRIs
- Key responsibilities include business development and client acquisition across industries like shipping, IT, commodity trading, wholesale trading, real estate, investment holdings, oil & gas etc for large & small-scale enterprise and NRIs in retail banking
- Contribute to the top line by understanding client’s financial needs followed by offering solutions in areas of remittance (High value remittance), deposits, cross-sell in trade finance, FX, loans and credit
- Client on-boarding (simple business entities to multi-layer shareholding structure incorporated in various jurisdictions) in line with MAS guidelines & internal policies governing the sales and advisory process
- Risk and Compliance: Periodic risk review / due-diligence of client portfolios on various parameters including analysis of customer business, corporate structure and transactions, dormant account review and monitoring, collaborate with compliance / operations for periodic reviews ensuring regulatory & policy compliance including AML, monitoring & providing support to file triggering events
- Achieved business targets and instrumental in substantial increase of market share, through market penetration, industry mix and customer service
- Awarded with various certificate of appreciations for increasing revenues and continuous improvements/innovation.
Sabbatical
04.2010 - 01.2016
- Used the time to grow and help my family relocate to Singapore, supported in authoring of book and developing social network.
Cluster Branch Manager – Retail Banking
ICICI Bank Ltd
01.2008 - 03.2010
- Key responsibilities pertain to Management of Cluster branches, Business Development including Sales, Administration, Operations, Audit, Customer Service & devising appropriate strategies
- Customer Focus & On-boarding: Implemented adequate measures to maximize customer satisfaction level and ensured service quality norms in a cluster with more than 1.5 million customer footfalls per annum
- Process & People & Projects: Established and setup processes for greenfield branches in areas viz
- Cash management, securities, helpdesk, customer complaints, alternative channels, client on-boarding
- Implement adequate measures to maximize branch profitability.
Branch Manager
ICICI Bank Ltd
03.2005 - 01.2008
- Responsible for efficient flow of financial and non-financial transactions at the branch level
- Monitored Revenue Generation, Profit and Cost Management, Customer Acquisition and Retention.
Branch Operations Manager
ICICI Bank Ltd
04.2002 - 03.2005
- Conducting review meetings, used MIS to manage branch operations and focused on training teams to ensure branch KPIs are being met
- Performed cash limit management, suspected transaction reporting and stock control
- Monitored customer satisfaction index, branch productivity, and performed cross branch audit.
Front Office Executive, Retail Banking
ICICI Bank Ltd
12.1997 - 03.2002
- Processing of Forex, 3rd party products, Securities, trade finance, queries & channel migration.
Education
Bachelor of Arts Maths (Hons) -
Jesus & Mary College, Delhi University
Executive program in Business Management -
IIM Calcutta
01.2007
Post Graduate Diploma in Public Relations -
Delhi University
01.1997
Skills
- Client Relationship Management
- Analytical and Problem Solving
- Client On-boarding & CDD in line with MAS guidelines
- Client Advisory competency standard (CACS – 1)
- Financial Product Knowledge
- Process Standardization & Innovation
Accomplishments
- Team Player for FY 2018-2019 - 2019
- Employee of Quarter (April – June) - 2018
- Certificate of Appreciation “Contribution to Remittance Business” - 2017/2018
- Certificate of Appreciation “Commendable Remittance Performance” - 2016
- Best Efforts for Channel Migration - 2008
- Branch Award – Innovation & Project Implementation - 2008
- Won Innovation award for cross selling products - 2008
- Five Star Audit Rating - 2007
- Best Balanced Score Card - 2007
- Best Branch of the Year - 2006
- Steered branch to clinch highest customer FD acquisition - 2006
- Steered branch to clinch inter-branch contest for highest life insurance sales - 2006
- Rising Star Award by CEO - 2005
Timeline
Business Development Manager, NRI
Standard Charted Bank
07.2021 - Current
Relationship Manager & Business Development
State Bank of India
02.2016 - 07.2021
Sabbatical
04.2010 - 01.2016
Cluster Branch Manager – Retail Banking
ICICI Bank Ltd
01.2008 - 03.2010
Branch Manager
ICICI Bank Ltd
03.2005 - 01.2008
Branch Operations Manager
ICICI Bank Ltd
04.2002 - 03.2005
Front Office Executive, Retail Banking
ICICI Bank Ltd
12.1997 - 03.2002
Bachelor of Arts Maths (Hons) -
Jesus & Mary College, Delhi University
Executive program in Business Management -
IIM Calcutta
Post Graduate Diploma in Public Relations -
Delhi University
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