MEENAAKSHI SRINIVASAN

IT Support Engineer

• Oversee device lifecycle management, from procurement and setup to deployment, patch management, and decommissioning, ensuring smooth operations across all office locations.
• Provide advanced user support for employees using Windows and macOS operating systems, troubleshooting and resolving hardware/software issues.
• Manage and support videoconferencing systems including Polycom and Zoom Rooms, ensuring smooth and reliable operations for remote collaboration.
• Handle onboarding and offboarding processes for employees, ensuring timely setup and removal of IT resources and access.
• Work closely with the IT team to implement and refine IT processes, enhancing team performance and operational efficiency.
• Collaborate with teams across EMEA/APAC regions, providing high-quality support and contributing to a collaborative team culture.
• Utilize Okta, Google Workspace, Slack, Zoom, and Atlassian tools (Jira, Confluence) to maintain and manage digital services, ensuring seamless integration with other systems.
• Key Achievements: Automated cloud resource provisioning using Terraform for enhanced operational efficiency; led a successful migration of systems to Azure ensuring a 30% cost reduction on cloud expenditures.

Collectius CMS (S) Pte. Ltd. | August 2022 – Present

• Managed the full lifecycle of IT assets, ensuring that devices are appropriately set up, maintained, and decommissioned.
• Provided user support across Windows, macOS resolving complex software and hardware issues.
• Supported videoconferencing solutions, including configuring and maintaining Zoom Rooms and other video communication tools.
• Implemented and maintained security protocols for devices, user accounts, and cloud environments.
• Administered the onboarding and offboarding processes to ensure all employees have the required access and IT resources.
• Key Achievements: Spearheaded VAPT and remediation projects to improve IT security posture, reducing vulnerabilities by 40%.

• Managed the full lifecycle of IT assets, including procurement, configuration, deployment, and decommissioning, ensuring smooth operations across multiple regional offices.
• Provided user support for Windows and macOS environments, troubleshooting and resolving hardware/software issues in a timely manner.
• Supported and maintained videoconferencing systems, including Zoom Rooms and Polycom, ensuring optimal performance for remote communication across regions.
• Administered cloud environments on AWS, deploying and managing services like EC2, S3, and IAM to ensure a reliable, secure infrastructure.
• Led VAPT and security audits, collaborating with stakeholders to identify vulnerabilities and implement proactive measures to enhance overall security posture.
• Implemented and maintained backup and disaster recovery processes to ensure business continuity in case of system failures.
• Scripting and Automation: Developed automation scripts using Bash and Python to streamline administrative tasks and reduce manual intervention in daily operations.
• Configured and managed firewall and VPN solutions, including FortiGate and Palo Alto, ensuring secure communication and access for remote employees.
• Integrated and managed user access through Azure AD, streamlining the provisioning and de-provisioning of access rights for employees and contractors.
• Ensured the availability and scalability of cloud infrastructure by managing AWS CloudFormation stacks and using Terraform for infrastructure as code (IaC).
• Key Achievements: Reduced operational costs by 25% by optimizing AWS resource utilization through better instance management and right-sizing strategies.

• Administered cloud infrastructure on Microsoft Azure, including VMs, Storage, Networking, and security services
• Assisted in the migration of legacy systems to Azure, enabling improved scalability and disaster recovery capabilities
• Worked with Azure Active Directory to manage user access, identity management, and security policies
• Managed Office 365 accounts and licenses, assisting with user administration and troubleshooting complex issues.
• Supported cloud migration processes, transitioning from on-premise environments to Azure.
• Provided support for employees across remote and hybrid work environments, ensuring uninterrupted access to IT systems and services.
• Assisted with user access management using Active Directory and Azure AD, ensuring compliance with role-based access policies.
• Key Achievements: Developed automated solutions for Azure resource scaling, reducing operational costs by optimizing virtual machine deployment and resource consumption.

• Delivered end-user support, troubleshooting issues across multiple platforms including Windows and macOS.
• Worked with the team to manage videoconferencing solutions, ensuring smooth operation for remote employees.
• Maintained and monitored AWS services, ensuring optimal uptime for cloud-based solutions.
• Key Achievements: Increased user support efficiency by 25% through the automation of helpdesk ticket routing and response processes.

• Provided first-line IT support, resolving hardware, software, and network issues for employees, ensuring minimal downtime and maintaining productivity.
• Managed and tracked IT tickets, ensuring timely resolution of user issues and escalating complex problems to senior engineers when necessary.
• Assisted in system setup and deployment, including PCs, laptops, and peripheral devices, ensuring employees had the necessary hardware and software resources.
• Supported routine system maintenance and patch management, applying updates and patches to devices and software to ensure system security and compliance.
• Contributed to the documentation of IT processes and troubleshooting procedures, helping the team streamline support and improve future issue resolution efficiency.