Meena Murugesan

Admin and Development Project:

There is a Manufacturing Company IAL which has vision to reduce manual effort and
increase efficiency of their Sales team by digitalization so that team focus on Sales activities rather than spending more time on manual processes and collaboration.

Salesforce Features Used -

Screen Flows, Object Model, Apex Triggers, Security Settings, Validation Rules Record triggered
flows.

Project Management Tools Used:

Jira, Confluence

Admin Project:

Built customer engagement platform to provide a dynamic and efficient customer experience for an automobile manufacturer.

Salesforce Features Used -

Validation Rules, Object Model,Fields and relationships, Security Settings, formula fields, Record triggered flows, Approval Processes.

Project Management Tools Used:

Jira

● Led a team of 5 in a Salesforce project, delivering the solution 2 weeks ahead of schedule, resulting in a
15% increase in user satisfaction and a 25% boost in customer engagement metrics.
● Revamped Salesforce CRM configurations, automating key sales processes, which reduced data entry
time by 30% and increased accuracy in sales tracking.
● Integrated advanced analytics tools within Salesforce, enabling real-time sales data analysis and
contributing to a 40% improvement in decision-making efficiency for the sales team.

● Trained In Salesforce Configurations including workflows, process builder, flows, validation rules etc.
● Performed Custom Objects, profiles, sharing rules, as needed by the business.
● Developed apex class and apex triggers for various functional need.
● Maintained a minimum code coverage 75% for the apex classes.
● Perform Integration and Deployment as Per The Business Need.
● Participated in code reviews and ensured adherence coding best practices.
● Participated in weekly client calls and briefed the team on the status of current improvement.

• Execute declarative configuration within the Salesforce.com org as needed to deliver product solutions, manage Salesforce security, handle basic administrative functions, build and maintain multiple solutions, install and maintain AppExchange solutions, perform data load, provide technical and functional support, troubleshoot and resolve technical application issues, handle customer inquiries and concerns.

• Perform in building lightning components, visual force, custom objects, reports and dashboards, use declarative features for process automation, identify and convert relationships, configure Sales Force Automation, create page layouts and search layouts, use Salesforce Automation Process, perform Salesforce.com application setup, maintain the Salesforce platform, perform QA testing, integrate SFDC with external web services, implement web-to-case and email-to-case functionalities, design and deploy apex classes and triggers, import data from excel sheets, configure security settings, configure profiles and administrative permissions, create customized dashboards, interface with business users and stakeholders, provide support and maintenance, perform reporting and training.