MD SYAFIQ B ABU HANIFAH
Summary
F&B professional with proven track record of leading teams, optimizing service, and driving customer satisfaction. Known for focus on collaboration and achieving results while adapting to evolving needs. Expertise in team leadership and customer service, coupled with reliable, flexible approach to performance.
Overview
10
10
years of professional experience
Work History
Sales Associate
Al-futtaim
07.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
Service Rockstar
Kentucky Fried Chicken Pte Ltd
06.2021 - 09.2022
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Deliver extra mile services towards customers need.
- Delivered a memorable customer visits experience.
- Assist the customer through self service kiosk.
1* Staff
Kentucky Fried Chicken Pte Ltd
04.2020 - 06.2021
- Always ready when store having poor manpower
- Trained new staff in particular station SOPs & walk-in orientation(Walk the ground, Company history)
- Managed to hands-on all stations at Front Of House (FOH) and Back Of House (BOH)
Customer Service Member
Kentucky Fried Chicken Pte Ltd
11.2014 - 01.2017
- Provide excellent customer service when performing cashier
- Delivered customer orders with accuracy
Education
NITEC - Retail Services
Institute Of Technical Education
11-2022
NITEC - Social Media & Web Development
Institute Of Technical Education
12.2017
Hong Kah Secondary School - Normal(T)
Hong Kah Secondary School
12.2015
Shuqun Primary School -
Shuqun Primary School
12.2011
Skills
- ADOBE Photoshop
- ADOBE Lightroom
Multi-tasking strength
Visual Merchandising
Operate cash registers
National Service
1st Battalion Singapore Guards, 01/05/18, 11/04/19, Marksmanship Award, IPPT Silver Award, Outstanding Platoon performance in the battalion (ROT 1)
Experience
- Community Involvement Programmed, NPCC & NCDCC Service Learning and adventurous Trip (Thailand, Bangkok), 11/2013, Fund raising for children's society, 10/2014, Fund raising project for Nepal (Earthquake Relief Effort), 09/2015, Visit to silverAce (NTUC Health), 09/2015, Project LOVE 2014 & 2015, Youth Expedition Programmed (Thailand, Chiang Mai), 09/2016, NDP 2019 Spectator Management Committee, 2019
- Adventurous Involvement Programmed, Orientation camp I & II, 2012 & 2014, Adventure Training Camp (ATC NPCC), 2013, Survival Training Camp (STC NPCC), 2014, High Rope Challenge (HRC NPCC), 2015, Outward Bound Course (OBS), 2017
Hobbies and Interests
- Gym
- Hiking
- Travel
- High rope element
Activities
- Outdoor Adventurer Club (ODAC), Team member, 01/2010, 12/2011, Explore & hiking at Bukit Timah & historical place in Singapore., Understanding the culture of Singapore.
- Class Appointment, Monitor, 03/2014, 10/2014, Managing class attendance., Shown initiative to carrying out duties appointed by form teacher.
- National Police Cadet Corp, Staff Sergeant, 01/2012, 12/2015, Won 1st Placing / Gold Award at Inter School Competition Organized by UG HQ., Consistently performed a duty as the Head of Publications and Media., Marching contingent from 2012 to 2014 and was a part of Guard Of Honour (GOH) in 2015 for a school speech day., Earn a Knowledge of and is able to command a squad in various basic drill movement., Attended Homefront Security Course (HFS) & Crime Scene Investigation Course (CSI).
- Class Appointment, EXCO Deputy in charge, 02/2020, 09/2020, Managing class attendance., Managing class admin stuff.
- Class Appointment, EXCO Welfare in charge, 10/2020, Current, Announced the class in future community service., Awareness on student welfare, counselling via student.
- Dragonboat, Rower, 01/2020, Current
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Thai
Elementary (A2)
Timeline
Sales Associate
Al-futtaim
07.2021 - Current
Service Rockstar
Kentucky Fried Chicken Pte Ltd
06.2021 - 09.2022
1* Staff
Kentucky Fried Chicken Pte Ltd
04.2020 - 06.2021
Customer Service Member
Kentucky Fried Chicken Pte Ltd
11.2014 - 01.2017
NITEC - Social Media & Web Development
Institute Of Technical Education
Hong Kah Secondary School - Normal(T)
Hong Kah Secondary School
Shuqun Primary School -
Shuqun Primary School
NITEC - Retail Services
Institute Of Technical Education
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