Md Shah Rizal Aziz
Summary
I am 35 years old. Currently, just end my work from home projects and looking to further my working environment in a company setting. I look forward to be a team player and open to learn new skills that will further enhance my personal development.
Overview
11
11
years of professional experience
Work History
Work From Home
Self Employed
01.2015 - 01.2023
Customer Service Officer
Esplanade
01.2014 - 09.2014
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Lifeguard
Resorts World Sentosa
05.2012 - 05.2013
Canal Officer
Marina Bay Sands
08.2011 - 03.2012
Education
Diploma - Tourism
TMIS
06.2013
Skills
- Phone Etiquette
- Goal-Oriented
- Appointment Scheduling
- File Maintenance
- Customer Service
- Computer Skills
- Calm and Professional Under Pressure
- Microsoft Office
- Data Entry
- Call Center Operations
- Product Knowledge
- Class 3A driving
Languages
English
Intermediate (B1)
Malay
Upper intermediate (B2)
Timeline
Work From Home
Self Employed
01.2015 - 01.2023
Customer Service Officer
Esplanade
01.2014 - 09.2014
Lifeguard
Resorts World Sentosa
05.2012 - 05.2013
Canal Officer
Marina Bay Sands
08.2011 - 03.2012
Diploma - Tourism
TMIS