Mohd. Rangwala
Project Manager, Business Analyst & IT Operations
Summary
Seasoned IT professional with a robust background in Business Consulting, Business Analysis, and Project Management, adept at thriving in dynamic environments. Demonstrated expertise in Project Management, People Management, Functional team leadership, IT Operations, and service delivery, consistently aligning with business objectives and stakeholder requirements. A skilled communicator and coordinator, known for fostering strong relationships and facilitating effective collaboration. Possesses exceptional analytical, problem-solving, and organizational capabilities. Proven track record in mentoring and training team members to enhance domain knowledge. Specialized in Mainframe IBM Z technologies and proficient in integrating them with modern distributed technologies across Investment Banking, Retail, and Finance sectors.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Stability Service Improvement Lead as VP
JP Morgan
03.2018 - Current
- Engineered and deployed robust monitoring solutions, enhancing system reliability by 18% and reducing Mean Time to Recovery by 30%.
- Partnered with subject matter experts to project-manage initiatives aimed at reducing thematic incidents.
- Implemented effective problem management practices across APAC, fostering a blameless postmortem culture.
- Led development of a lessons learned program, preventing recurrence of incidents across 500 applications.
- Enhanced incident tagging accuracy through rigorous ML model training, improving analysis of potential themes.
- Played a key role in firmwide ITIL system migration to ServiceNow, ensuring seamless transition and improved functionality.
Mainframe Operations Lead as Sr. Associate
JP Morgan
06.2010 - 02.2018
- Streamlined batch processing, failures, and dependencies for IBM z/OS mainframe applications, improving data feed deliveries within SLA by 42% over 2 years.
- Established a team of 5 to manage critical application gateways for securities, FX, and payments processing across US and APAC.
- Championed cross-training and continuous improvement, promoting work-life balance through a coordinated 5.5-day work schedule for 24/7 app support.
- Provided comprehensive support to front and middle office desks for trade inquiries and processing issues.
Sr. Consultant
Capgemini India Pvt Ltd.
12.2006 - 06.2010
- Implemented projects across fashion, retail, and telecom sectors, enhancing legacy systems and integrating them with evolving distributed systems.
- Served as group lead on a business trip to France, facilitating knowledge transfer and fostering client trust for inaugural outsourcing project with India.
- Led candidate selection and training in Mumbai, ensuring precision in project initiatives and work package requirements.
- Addressed user inquiries and tickets through thorough data and code investigations.
Senior Software Engineer
Patni Computer Systems Ltd.
03.2003 - 12.2006
- Integral member of Fidelity Investments' IT consulting team, overseeing development and enhancement projects within the 401k Retirement plan division.
- Managed offshore team leadership duties, including resource allocation, work estimation, prioritization, coordination with onshore, and escalation resolution.
- Engaged in hands-on coding, troubleshooting, and quality control tasks. Led design document creation and pilot testing to ensure client sign-off.
Education
Post Graduate Certificate in Business Management - Business Management
XLRI
Jamshedpur 04.2001 -
Bachelor of Engineering - Instrumentation Technology
RGIT , Mumbai University
Mumbai 04.2001 -
Skills
Project and Risk Management
Accomplishments
- Conducted cause analysis for 100+ incidents in 2 years, collaborating effectively with experts.
- Improved SLA metrics by optimizing batches.
- Resolved critical legacy technology interface issues for FX rates upload with Alcatel client earning appreciation award.
- Contributed to CMMI level process certification assessment at Patni Computers.
- Received 6 appreciation letters and awards for exemplary performance.
Certification
Certified Information Security Auditor
Timeline
Certified Information Security Auditor
07-2023
Project Management Professional Training
06-2023
Certified Scrum Master
11-2020
ITIL V4
06-2019
Stability Service Improvement Lead as VP
JP Morgan
03.2018 - Current
Mainframe Operations Lead as Sr. Associate
JP Morgan
06.2010 - 02.2018
Sr. Consultant
Capgemini India Pvt Ltd.
12.2006 - 06.2010
Senior Software Engineer
Patni Computer Systems Ltd.
03.2003 - 12.2006
Post Graduate Certificate in Business Management - Business Management
XLRI
04.2001 -
Bachelor of Engineering - Instrumentation Technology
RGIT , Mumbai University
04.2001 -
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