Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Md Hairul Nizam Jumahat

Md Hairul Nizam Jumahat

Consultant

Summary

Successful Customer service asistant with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Well-qualified sales consultant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

24
24
years of professional experience

Work History

Customer Service Asistant

Sans Tours Car Rental
03.2016 - 12.2023
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer questions about product availability and shipment times.
  • Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.

Customer Service Supervisor

RHZ Car Rental
01.2000 - 01.2016
  • Coached employees through day-to-day work and complex problems.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Sales Marketing Executive

LGM PTE LTD
04.2002 - 04.2012
  • Conducted market research to identify customer needs and preferences.
  • Evaluated market data to develop and create business strategies and marketing plans.
  • Analyzed sales and marketing data for improved strategies.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Directed sales and marketing management staff in successful use and development of business plans and strategies.

Education

Beatty Sec Sch
Singapore
04.2001 -

Skills

Customer Consultation

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Interests

Automotive,sales

Timeline

Customer Service Asistant

Sans Tours Car Rental
03.2016 - 12.2023

Sales Marketing Executive

LGM PTE LTD
04.2002 - 04.2012

Beatty Sec Sch
04.2001 -

Customer Service Supervisor

RHZ Car Rental
01.2000 - 01.2016

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