MD ASADUR RAHMAN
Auckland,Massey
Summary
Seeking new challenges in a progressive organization that has the need for experiences to perform quality work and offers opportunities for advancement. Passion for not just a career but building strong team environments and developing open communications. To work in a challenging environment and contribute to the strategic objective of fulfilling organizational goals.
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Senior System Engineer
United Overseas Bank Ltd
09.2018 - Current
- Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
- Increased system efficiency by implementing innovative engineering solutions and streamlining processes.
- Collaborated with cross-functional teams to develop integrated IT infrastructure, resulting in improved performance and reliability.
- Contributed to strategic planning initiatives by providing expert insights into emerging trends in IT infrastructure management best practices.
- Introduced automation tools into various workflows to increase efficiency levels significantly while reducing human error occurrences.
- Deploying and configuring OpenShift clusters, ensuring optimal performance and reliability.
- Planning and executing platform upgrades and managing patch deployments to keep the environment up-to-date.
- Collaborating with development teams to ensure seamless integration of applications within the OpenShift environment.
- Developing and maintaining automation scripts for routine tasks, enhancing operational efficiency.
- Provisioning and configuring AWS infrastructure based on application requirements.
- Implementing auto-scaling and load balancing solutions for optimal performance and reliability.
- Configuring and managing VPCs, subnets, route tables, and VPN connections.
- Orchestrating the provisioning of cloud and on-premises infrastructure using Terraform configurations.
- Collaborating closely with DevOps and development teams to integrate Terraform into CI/CD pipelines for automated infrastructure deployment.
- Identifying and resolving issues within Terraform configurations, debugging errors, and optimizing performance.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Leading and Managing infra change control & governance team consisting of 8 members
- Leading and Managing containerization platform administration in OpenShift
- Leading and Managing OS patching as per organization security standard (6 times in year)
- Responsible to review and build patch baseline every 2 months to mitigate all critical vulnerabilities.
- Managing OS patching deployment in all subsidiaries countries.
- Managing and leading Bigfix patch management application for patch deployment in country and subsidiaries.
- Responsible for design and deploy Bigfix agent in whole organization along with all subsidiaries countries
- Managing and leading bank wide change implementation support for platform Windows, Linux & Unix as per application requirement.
- Managing and leading VMware infrastructure support.
- Managing and leading systems build quality team.
- Managing and leading system takeover to change team for BAU support
- Managing & Leading deployment of antivirus software in the whole infrastructure
- Responsible for system to be compliance as per bank standard
- Managing and leading automation initiative for BAU operation.
Enterprise Technical Support Sr. Analyst
Quest Technology Systems Pte. Ltd
11.2016 - 09.2018
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed quality assurance and quality control assessments of support ticket fulfillment
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Reduced response time for severity 1 support tickets
- Share product enhancement idea with development team
- Developed and implemented preventive maintenance procedures
- Tested new software and hardware prior to deployment
- Researched and identified solutions to technical problems
- Diagnosed and troubleshot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over phone and in person
- Identified potential sales and cross-selling opportunities and informed supervisor
- Translated complex technical issues into digestible language for non-technical users
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Enterprise Technical Support Sr. Analyst
Dell Software Singapore Pte. Ltd
05.2015 - 10.2016
- .Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed quality assurance and quality control assessments of support ticket fulfillment
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Reduced response time for severity 1 support tickets
- Share product enhancement idea with development team.
- Developed and implemented preventive maintenance procedures.
- Tested new software and hardware prior to deployment
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments
IT Specialist
IBM Singapore Pte. Ltd
03.2012 - 04.2015
- IBM Tape Libraries and IBM Storage Systems Installation, Configuration, Administration and Troubleshooting.
- IBM Disk & NAS Storage Systems Installation, Configuration, Administration and Troubleshooting.
- IBM SAN Directory Installation, Configuration, Administration and Troubleshooting.
- Netapp storage Systems Installation, Configuration, Administration and Troubleshooting.
- IBM Tivoli Storage Manager Planning, Designing, Implementation, Administration and troubleshooting on various operating systems.
- Leading team with 6 Member for Storage and Backup BAU support
- Plan, manage and execute storage migration with vendors and internal platform/application teams.
- Manage storage related processes to meet IBM ITSM standard (Incident management).
- Change management, patch management, capacity and performance management, Disaster Recovery etc) Manage Backup related processes to meet IBM ITSM standard (Incident management).
- Change management, patch management, capacity and performance management, Disaster Recovery etc) Storage administration for storage equipment like lun provisioning, Flashcopy, PPRC.
- Extensively worked on IBM DS8300, DS8700, V7000, V3700, V5000, DS5000, DS4000 DS3000 Storage.
- Extensively worked on NetApp Storage Data Ontap -7 mode and cluster mode.
- Zoning on IBM Brocade and Cisco SAN Switches.
- Publishing storage capacity report on monthly basis to account management And performing capacity planning for upcoming servers and also for existing systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Deputy Manager
Thakral Information System Pvt. Ltd
05.2011 - 03.2012
Sr. Executive
Thakral Information System Pvt. Ltd
07.2009 - 04.2011
Executive
Thakral Information System Pvt. Ltd
07.2008 - 06.2009
Trainee
Thakral Information System Pvt. Ltd
02.2007 - 06.2008
Education
Bachelor of Science - Computer Science
National University
Dhaka12.2004
Skills
AWS Cloud Infra administration
- GCP knowledge of Infra setup and administration
- Microsoft Azure Infrastructure administration
- Microsoft Windows Server configuration and administration for DNS & DHCP
- Microsoft Active directory server configuration and administration
- RedHat OpenShift V3, V4
- Hands On experience on DevOps tools like Jenkins, Jira, artifactory & bitbucket
- Terraform V13, V14
- HCL BigFix V9x & V10x
- Hands on experience on SAN switch & storage setup and Administration
- IBM Tivoli Storage Manager / IBM Spectrum Protect
- NetBackup
- IBM AIX Administration
- Change Control & Management
- Incident Management
- Configuration Management
- Software Development Lifecycle
- Troubleshooting
- DevOps principles
- Disaster Recovery Planning
- Virtualization Technologies
- Containerization Technologies
- Operating System Configuration
- IT security protocols
- Server Hardware Maintenance
- Cloud Computing Expertise
- Windows System Administration
- Storage Area Networks
- Linux System Administration
- Scripting and Automation
- Infrastructure development
- Root Cause Analysis
- Technical Analysis
- Systems Analysis
- Upgrade Path Design
- Information Security
- Mission-critical system design
- Requirements Gathering
- Microsoft Exchange
- Cloud Computing
- Cybersecurity
- Linux Certification
- Integration readiness analysis
- Hardware integration
- Continuous Improvement
- Technical Support
- TCP/IP protocol
- Disaster Recovery
- Infrastructure tracking
- Client service and support
- Hardware and software installation
- Vendor Relationship Management
- Infrastructure Planning
- Multitasking Abilities
- Professional Demeanor
- Resource Allocation
Accomplishments
- Implemented resource scaling strategies within OpenShift clusters to dynamically allocate resources based on demand, optimizing resource utilization.
- Successfully led the migration of on-premises infrastructure to the cloud, resulting in improved scalability, flexibility, and a 30% reduction in operational costs.
- Led a cross-functional team in the successful deployment of a critical software upgrade, ensuring minimal downtime and receiving recognition from senior management.
- Earned the prestigious "Dell Champion" award in recognition of exceptional contributions to IT support, coupled with unwavering dedication to ensuring high customer satisfaction levels.
- Spearheaded troubleshooting efforts, resolving complex technical issues promptly and maintaining a 98% user satisfaction rate.
- Provided expert technical support, reducing average problem resolution time by 25% and enhancing end-user experience.
- Designed and delivered training programs for internal staff, resulting in a 20% increase in team members' technical proficiency.
- Established a knowledge-sharing platform, fostering collaboration and ensuring the continuous development of the IT team.
- Stayed abreast of emerging trends, proposing and implementing innovative solutions to enhance the organization's technological capabilities.
Certification
- VCP6-DCV: VMware Certified Professional 6 – Datacenter Virtualization
- EX200-RHCSA: Redhat Certified System Administrator in RHEL 7,
- IBM 000-201: IBM Certified Specialist Midrange Storage Technical Support V1. 4
- IBM 000-223: IBM System P Administrator.
- IBM 000-966: IBM XIV Storage System Technical Solutions Version 2.
- MCP 70-190: Windows Server 2003 Environment.
Affiliations
VCP 2V0-620: VMware vSphere 6 Foundations Exam.
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior System Engineer
United Overseas Bank Ltd
09.2018 - Current
Enterprise Technical Support Sr. Analyst
Quest Technology Systems Pte. Ltd
11.2016 - 09.2018
Enterprise Technical Support Sr. Analyst
Dell Software Singapore Pte. Ltd
05.2015 - 10.2016
IT Specialist
IBM Singapore Pte. Ltd
03.2012 - 04.2015
Deputy Manager
Thakral Information System Pvt. Ltd
05.2011 - 03.2012
Sr. Executive
Thakral Information System Pvt. Ltd
07.2009 - 04.2011
Executive
Thakral Information System Pvt. Ltd
07.2008 - 06.2009
Trainee
Thakral Information System Pvt. Ltd
02.2007 - 06.2008
Bachelor of Science - Computer Science
National University
- VCP6-DCV: VMware Certified Professional 6 – Datacenter Virtualization
- EX200-RHCSA: Redhat Certified System Administrator in RHEL 7,
- IBM 000-201: IBM Certified Specialist Midrange Storage Technical Support V1. 4
- IBM 000-223: IBM System P Administrator.
- IBM 000-966: IBM XIV Storage System Technical Solutions Version 2.
- MCP 70-190: Windows Server 2003 Environment.
Reference
Monowar Aziz
Administrative Manager
Lloyd Electrical Limited
Auckland, New Zealand
+64 21 992 150
monowar@lloydelectrical.co.nz
Dilruba Sultana
Auckland Business Manager
Arria NLG (NZ) Limited
Auckland, New Zealand
+64 210 546 485
dilruba.sultana@arria.com.
Reference
Monowar Aziz
Administrative Manager
Lloyd Electrical Limited
Auckland, New Zealand
+64 21 992 150
monowar@lloydelectrical.co.nz
Dilruba Sultana
Auckland Business Manager
Arria NLG (NZ) Limited
Auckland, New Zealand
+64 210 546 485
dilruba.sultana@arria.com.
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