Md Kamal
Summary
Results-driven professional with over a decade of diverse industry experience, excelling in team leadership, customer success management, and strategic account management. Skilled in driving growth and innovation through impactful solutions. Adept at navigating complex challenges and fostering lasting relationships. Proficient in Microsoft Azure, SaaS solutions, and logistics management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
Accenture Pte Ltd
05.2021 - Current
- Mentored and developed high-performing team of 15 Customer Success Managers, optimizing team competency and performance
- Spearheaded training initiatives to enhance team skills and drive continuous improvement
- Implemented process enhancements to streamline operations and achieve exceptional results
- Managed approximately 50 SMB accounts from ANZ and APAC with annual revenue of USD12 million with 0% churn and MoM 5% revenue growth.
- Collaborated with enterprise clients to align Microsoft Azure solutions with their business objectives, ensuring optimal cloud utilization
- Provided expert guidance on Azure services, architecture, and best practices, driving customer success and satisfaction
- Led cross-functional teams in seamless cloud adoption, migration, and ongoing support, achieving client goals and exceeding expectations.
Key Account Manager
YY Life Pte Ltd
07.2017 - 10.2020
- Directed strategic engagement and management of key enterprise accounts, delivering tailored SaaS solutions to address client needs and drive revenue growth.
- Provided technical and strategic consultation to integrate company's SaaS solutions, ensuring alignment with client objectives.
- Orchestrated end-to-end solutions, collaborating cross-functionally to ensure successful project execution and client satisfaction.
- Successfully secured contracts with major hotels and F&B brands in Singapore with approximately SGD5 million annual revenue.
Senior Account Manager
YCH Group
01.2010 - 06.2017
- Led team of 8 Account Managers in driving revenue growth for company's 3PL solutions, demonstrating strong leadership and team management skills.
- Acted as liaison between solution integration team and customers' IT operations, ensuring smooth deployment and client satisfaction.
- Managed logistics services agreements/contracts, ensuring compliance and legal integrity.
Education
Bachelor of Business (Economics and Finance) -
Singapore Institute of Management
Skills
- Data-driven decision-making
- Customer Advocacy
- Relationship Management
- Strategic Planning
- Key accounts development
- Customer Needs Assessment
- Team Leadership
- Revenue Forecasting
- Revenue Growth
- Project Planning
- Business Development
- Upselling strategies
Certification
- Project Management Professional (PMP) - Project Management Institute
- Azure Solutions Architect Expert - Microsoft Azure
Timeline
Senior Customer Success Manager
Accenture Pte Ltd
05.2021 - Current
Key Account Manager
YY Life Pte Ltd
07.2017 - 10.2020
Senior Account Manager
YCH Group
01.2010 - 06.2017
Bachelor of Business (Economics and Finance) -
Singapore Institute of Management
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