Md Afiq

As a ground staff attached to Scoot PTE LTD, I had the opportunity to meet many nationalities. On the job, I had to be vigilant as I work in a high security environment. I also had to adapt to the fast paced environment and think of solutions when a problem arise. Part of my job scope includes but not limited to handling service recovery, checking in passengers, crowd management, travel documents checks, attending to passengers with special assistance and handling departure flights. While working here, I had to converse in Bahasa and mandarin. Most of my time is spent in the departure transit area (gate staff). I have also progressed from doing narrow body aircraft to wide body aircraft. I have also taken up many roles starting from ; gate controller, gate runner & gate in-charge. Recently I’ve taken up more gate in- charge roles for both narrow & wide body passenger jets. I strive to ensure the flights departs early or on time with the highest standard of safety in mind.

• Naturally having an open minded mindset and willingness to try new things has brought me far during enlistment & trainer courses.
• I was given the opportunity to take up various key roles & attend a basic leadership course.
• With my non-judgy welcoming attitude, I also enjoy engaging in deep conversations with trainers & trainees.
• I teach trainees essential police tactics required on the front line.
• I also teach soft skills.
• I learnt that de-escalating the situation is also important and can be the first step when solving disputes.
• During my service I have taught many and also learned from many great individuals.

• My job is to carry out activities for our customers with safety being the top priority.
• My quirky personality & character make their experiences fun and enjoyable from beginning till end.
• Both me and the customers have fun at the same time.
• Part of my job is to recover someone after doing the Bungy Jump.

• Assisted customers with product selection and inquiries, enhancing overall shopping experience.
• Maintained organized merchandise displays to optimize product visibility and accessibility.
• Processed transactions efficiently using point-of-sale (POS) systems, ensuring accurate sales records.
• Collaborated with team members to meet sales targets and improve store performance.