Maznah Mohd (Maria)
Guest Relations & Front Desk Operations
Summary
Experienced tourism and hospitality professionals with a strong background in hotel front desk operations, tour leadership, customer service, and logistics coordination. Known for delivering warm guest experiences, managing multicultural clients, handling operations efficiently, and resolving issues with professionalism. Over 15 years of experience across hospitality, tourism, customer service, and operations in Singapore and Malaysia.
Overview
2026
2026
years of professional experience
Work History
Customer Service Executive
WorldLink A&O Pte Ltd (Freight Forwarding) – Singapore
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Operation Clerk
STETS Logistic (Singapore) Pte Ltd / Bexxbay (Penang)
- Enhanced executive decision-making by conducting research, compiling reports, and presenting findings on various business topics.
- Managed vendor relationships, negotiating contracts and securing cost-effective services for the organization.
- Created and managed office systems to efficiently deal with documentation.
- Worked with senior management to initiate new projects and assist in various processes.
- Spearheaded office relocation project, minimizing downtime and ensuring seamless transition for all employees.
- Collaborated closely with cross-departmental teams to streamline workflows and enhance overall operational performance.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Executive Officer (Customer Service
Star Asia Far East (Singapore) Pte Ltd (3rd Country Trading – Chemical)
- Assisted in the development of presentations materials that communicated key business updates effectively to stakeholders at all levels within the organization.
- Optimized expense reporting process, resulting in timely reimbursements and accurate budget tracking.
- Fostered a positive work environment through effective conflict resolution strategies when addressing employee concerns or disputes.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
Front Desk Officer
Rest Chinatown Pte Ltd (Rest Bugis Hotel) – Singapore
08.2023 - Current
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
Operator
Seagate Singapore International – SingaporeOperator
04.2020 - 2022
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Tour Leader
Kluang Express Holiday Sdn Bhd – Malaysia
01.2020 - 2021
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.
- Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
- Guided groups of up to Number people on scheduled tours.
Executive Administrative Operations Assistant
HSM Marine Engineering Pte Ltd – Singapore
07.2018 - 2019
- Increased office efficiency through meticulous document management, including filing systems maintenance and digital archiving solutions implementations.
- Maintained strict confidentiality while handling sensitive information related to company financials, legal matters, and employee records.
- Developed detailed project plans to ensure timely completion of high-priority tasks and initiatives.
- Collaborated closely with cross-departmental teams to streamline workflows and enhance overall operational performance.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
Education
High School Diploma - Tourism And Hospitality
Methodist Girls Primary And Secondary School
Malaysia Skills
Guest Relations & Front Desk Operations
Tourism & Tour Leadership
Customer Service Excellence
Hotel Reservation & Check-In/Out
Procedures
Complaint Handling & Problem Resolution
Cross-Cultural Communication
Travel & Logistics Coordination
Shipping & Logistics
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Front Desk Officer
Rest Chinatown Pte Ltd (Rest Bugis Hotel) – Singapore
08.2023 - Current
Operator
Seagate Singapore International – SingaporeOperator
04.2020 - 2022
Tour Leader
Kluang Express Holiday Sdn Bhd – Malaysia
01.2020 - 2021
Executive Administrative Operations Assistant
HSM Marine Engineering Pte Ltd – Singapore
07.2018 - 2019
Customer Service Executive
WorldLink A&O Pte Ltd (Freight Forwarding) – Singapore
Operation Clerk
STETS Logistic (Singapore) Pte Ltd / Bexxbay (Penang)
Executive Officer (Customer Service
Star Asia Far East (Singapore) Pte Ltd (3rd Country Trading – Chemical)
High School Diploma - Tourism And Hospitality
Methodist Girls Primary And Secondary School