MAZLINA OSMAN

• Recommended merchandise to customers based on their needs and preferences.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.

Reason for leaving : Contracts Ends.

• Greeted customers in a timely fashion while quickly determining their needs
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Assisted in training new hires, sharing best practices for effective customer service delivery.
• Engage with customers in a sincere and friendly manner.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Reason for leaving : To look for Better Opportunities

• Helping patients' to arrange appointments and follow up appointments
• Payment collection, cashiering and billing
• Providing financial counseling
• Attend to walk in and phone enquiries
• Administrative duties.
• Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
• Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.

Reason for leaving : Contracts Terminated

Re-designation to Admin Assistant , (eff 26 March 2020) due to covid 19.

• Checked all the requirements documents
• Served passengers promptly and in courteous manner
• Serve passengers in a good service quality
• A quick thinker not afraid to initiative in resolving difficulties towards passengers.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among passengers.
• Enhanced passengers satisfaction by efficiently resolving inquiries and addressing concerns.
• Assisted in training new hires, sharing best practices for effective customer service agent.

Re-designation to Manifest Clerk , Cargo Service (eff 15 October 2020) due to Transferring to company (Sats Pte Ltd) .

• Meet staff, issue documentations
• Schedule appointments and maintain calendars
• Schedule and coordinate staff and other meetings
• Create and maintain filing systems, both electronic and physical.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Reason for leaving :

Re-designation to Manifest Clerk , Cargo Service (eff 15 October 2020) due to Transferring to Sats Pte Ltd.

• Checked all the requirements documents accepted import/export air cargo and air freight shipment
• To ensure inspect and count items received and check them against invoices and system
• Entering shipping information into the system by using bar codes and flight labels to indicate the cargo
• Issued Delivery Order for Import cargo.
• Expedited problem resolution for clients through prompt identification and correction of manifest errors.
• Demonstrated adaptability in handling a diverse range of cargo types, maintaining accurate records for each shipment accordingly.
• Improved cargo tracking accuracy with diligent record-keeping and verification of shipping documents.
• Facilitated smooth handoffs between shifts, providing comprehensive updates on pending tasks or unresolved issues requiring attention.
• Contributed to departmental goals by consistently meeting or exceeding established performance metrics related to manifest processing speed and accuracy.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Reason for leaving : Looking for a job that will allow me to have more predictable schedule and spend more time with family and my son.

• Helped front desk staff register and process patients.
• Assisted with documenting clinic activities and updated medical records.
• Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
• Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
• Accepted cash payments, adjusted balances and submitted records to accounting.
• Set appointments for patients and reached out to reschedule appointments due to provider availability.