Mazeer Ali
Summary
Information technology professional with experience in IIOT(Industrial Internet of Things) involving with manufacturing mission critical applications. Seeking challenging career in a concern that encourages learning and creativity that provides exposure to new ideas and stimulates personal and professional growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Hyundai Motors Group (Technopals Pte Ltd)
06.2023
- Monitor the real-time system and contact the developer in case of an abnormality
- Troubleshoot technical issues, and offer expertise in areas such as hardware, software, networks, and project management
- Conduct daily routine check and monitor the device status
- Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations
- My incident management team (IMT) is dispatched or mobilized during complex emergency incidents to provide a command and control infrastructure
- Report device status on-time and provide recommendations on a regular basis
- Responsible for creating trouble tickets on Jira for Incident and Task then assigning respective team members
- Responsible for application Service monitoring on Windows and Linux
- Responsible for developing and implementing strategies to optimize our technology's reliability and uptime, managing incident response, and ensuring consistent use of best practices in automation, monitoring, and incident management in SRE role
- Testing and deploying programs and applications, as well as troubleshooting and debugging to optimize performance
- Provided a frontend interface to application team in order to perform the manual activity carried out using admin credentials
- Created a web based application to handle the assembly defect identified by AI keeper robot
- AI keeper robot gets triggered and goes to certain position and takes photos based on the completed work
- Photos will be processes in the image processing algorithm and detects abnormality
- Abnormality will be notified to the car assembly workers which will be fixed in the assembly process
- Image processing algorithm will be trained based on the feeding of several images.
Technical Support Specialist
BMW Asia Pte Ltd
12.2022 - 05.2023
- Develop customized IT solutions for clients and enhance existing in-house systems
- Guide to IT-related decision-making, with IT tasks prioritized and implemented using the plan as a framework
- Troubleshoot technical issues, and offer expertise in areas such as hardware, software, networks, and project management
- In Firewall a security system monitoring network traffic to block unauthorized access
- Liaise with clients to conceptualize and plan overall system flow, gather requirements and develop architecture and specifications
- Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations
- Perform screen mock-up and prototype to confirm requirements; analyze and translate requirements into design using established design standards and tools
- Code programs based on best practices and programming guidelines adopted by project
- Develop and perform automated unit testing; prepare test data, capture test results to ensure quality of program
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Technical Support Specialist
SAS Infotech Pte Ltd
06.2022 - 12.2022
- Develop customized IT solutions for clients and enhance existing in-house systems
- Guide to IT-related decision-making, with IT tasks prioritized and implemented using the plan as a framework
- Liaise with clients to conceptualize and plan overall system flow, gather requirements and develop architecture and specifications
- Perform screen mock-up and prototype to confirm requirements; analyze and translate requirements into design using established design standards and tools
- Code programs based on best practices and programming guidelines adopted by project
- Develop and perform automated unit testing; prepare test data, capture test results to ensure quality of program
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Troubleshoot technical issues, and offer expertise in areas such as hardware, software, networks, and project management.
Desktop Support
Arabian Auto Agency Pte Ltd
06.2017 - 04.2022
- Providing users support
- Network troubleshooting
- Provide hardware installation, maintenance & troubleshooting
- Troubleshoot and Configure Local and Network printer
- Software troubleshooting update and installation
- Setup and configure VoIP Phone for the users
- Setup and configure laptop for new users
- Hardware clearance for exit user
- Perform desktop and laptop migration and upgrade
- Troubleshoot tickets to resolve basic technical problems with desktop computing equipment
- Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
- Perform desktop and laptop migration and upgrade
- Well known process in imaging and patching the operating systems
- Handling BitLocker encryption for the laptop users
- Well experienced in user end support
- Giving smart hand support for server and networking team
- Using Active Directory tool to reset and unlock the windows password
- MS outlook configuration, outlook backup and restore.
Education
B.Sc., Information Technology -
Alagappa University
Skills
- IIOT : Thingworx
- Amazon Web Services, Rancher
- Operating System: Linux, Unix, Windows
- Hardware Skill : PC Assembling & Partition
- Database: SQL, Python
- Network configuration
- Technical issue resolution
- User Support
- Software Development
- Applications Development
- Coding
- Teamwork and Collaboration
- Problem-Solving
- Microsoft Windows and Office
- Remote Technical Support
- Help Desk Support
- Desktop support
- Troubleshooting Network Issues
- Technical issues analysis
- Hardware and Software Repair
- Device Installation
- Application support
- Collaborative Team Player
- Software Upgrades
- Application installations
- System Maintenance
- Hardware and Software Configuration
- Issue and Resolution Tracking
- Online Chat Support
- Support Services
- LAN/WAN
- Hardware upgrades
- Service Desk Team Management
Certification
Dot net programming from SITECH, India
Computer Hardware and Networking from SITECH, India
Timeline
Application Support Engineer
Hyundai Motors Group (Technopals Pte Ltd)
06.2023
Technical Support Specialist
BMW Asia Pte Ltd
12.2022 - 05.2023
Technical Support Specialist
SAS Infotech Pte Ltd
06.2022 - 12.2022
Desktop Support
Arabian Auto Agency Pte Ltd
06.2017 - 04.2022
B.Sc., Information Technology -
Alagappa University
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