Mayuresh Mahajan

Technical Support & Customer Engagement: Provide hands-on technical support to customers, resolving inquiries and issues related to products and services. Collaborate with HQ Technical Division (TD) to ensure timely solutions and ongoing customer satisfaction.

Training & Knowledge Transfer:Assess training needs for existing and new installers and dealers. Plan and conduct comprehensive training programs in collaboration with HQ and the Global Training Academy for both technical and sales teams.

·Create and maintain customer-specific product literature to enhance understanding and guide product usage, improving customer satisfaction and engagement.

Service Partner Collaboration:Review and manage Service Partner agreements with installers and partners in the region, ensuring alignment with service standards and operational goals

Key Account & Dealer Management:Act as a technical and commercial liaison for dealers and installers, ensuring effective communication, timely delivery of maintenance contracts, and excellent service levels.

Market Strategy & Sales Enablement: Partner with sales teams to develop and execute Go-to-Market strategies, including product positioning, pricing, and promotional activities. Provide training and support to internal teams and partners on product features and benefits.

· Utilize market data and customer feedback to inform product innovation and enhancements, particularly for digital products and apps like ViCare & Vi-Guide for remote monitoring. Focus on improving commissioning processes and spare parts management.

Spare Parts Strategy & Business Development: Develop compelling, data-driven business cases for expanding service delivery opportunities, including recurring services and spare parts sales, to drive growth and profitability.

Warranty Management: Develop and review regional warranty documentation. Conduct annual reviews of warranty spending to ensure cost-effective operations and identify opportunities for process improvements.

· Oversee Service Operations P&L including Budget, investment planning and cost management.

· Field Service Management - Lead and manage a team of 12 engineers handling Field Service across Singapore and regional locations as needed.

· Evaluate the technical capabilities of Field Service Representatives (FSRs) and identify areas for improvement and training.

· Recruit, train, and supervise service staff to align with business objectives and ensure high-quality service delivery.

· Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale.

· Develop a high-performing team through continuous coaching, performance evaluations, and targeted training initiatives.

· Foster a culture of continuous improvement by encouraging innovation and proactive problem-solving at all organizational levels.

· Mentored junior technicians in advanced troubleshooting techniques, increasing their problem-solving abilities and empowering them to resolve issues more efficiently.

· Improved service operations efficiency by implementing standardized processes and procedures.

· Optimized resource allocation by closely monitoring workload distribution, maximizing utilization of available personnel and equipment.

· Service Projects- Managed multiple projects for new Installations, Upgrade & Modernisation, Retrofit & Replacement, concurrently while maintaining strict adherence to deadlines, resource, quality standards and Budget. Manage long-term equipment support contracts and service delivery.

· Service Sales- Collaborate with the SupremeServ sales team to identify service opportunities and provide technical support.

· Propose the Modernisation and Upgrade, re-rating, performance enhancement solutions to customer via Sales rep.

· Collaborated with sales teams to provide accurate technical information during the pre-sales process, resulting in increased client confidence and successful contract acquisitions.

· Established strong relationships with key clients through regular communication and on-site visits, promoting trust in our services and fostering long-term partnerships.

· Conduct Operation & Maintenance (O&M) training sessions for Customers.

· Service Excellence- Optimize service processes and resource allocation to increase margin and efficiency.

· Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.

· Implemented strategies to increase customer service satisfaction ratings.

· Enhanced interdepartmental collaboration through regular meetings focused on shared goals/objectives and open communication, leading to increased overall efficiency.

Workshop Management

· Manage daily workshop operations for pump repair services for both OEM and competitor pumps.

· Provide technical support to workshop personnel, acting as Workshop Supervisor.

· Coordinate with vendors for repair jobs, ensuring effective communication and job execution.

· Plan and schedule workshop activities to ensure efficiency and technical accuracy.

· Ensure proper maintenance of workshop facilities, tools, equipment, and technical documentation.

· Negotiated beneficial contracts with suppliers/vendors resulting in cost savings without sacrificing quality or reliability.

· Established strong vendor relationships to ensure timely delivery of materials and services at competitive prices. Negotiated with vendors to secure best prices for parts and supplies.

Warranty Management (Singapore, Cambodia, Myanmar, Sri Lanka)

· Manage warranty support and investigations for KSB products along with accessories.

· Coordinate with engineers, third-party service providers, and vendors for warranty support and services.

· Review and resolve warranty claims, communicating outcomes to relevant plants and ensuring timely settlements, ensuring prompt and effective resolution.

· Provide technical and commercial support to service partners and regional customers on warranty-related issues.

Field Service Supervisor- Compressors (South East Asia)

· To provide hands-on mechanical field service, project management, technical direction and

· leadership during repairs, inspections, overhauls, start-up, commissioning and maintenance work.

· Provide technical/engineering support to sales, field service operations and customers.

· Prepare and return completed site/technical / field service reports

· Product Range Handled- Siemens Duisburg Product Range & Dresser Rand Datum Product Range., Single Shaft centrifugal Compressor with horizontally split casing, Single Shaft centrifugal Compressor with vertically split casing, Integrally Geared.

· Application Involves- Air Compressor, Recycle Gas, Propylene, Ethylene.

· Travel Worldwide to customer’s location to install, commission, troubleshoot and repair company equipment in Asia Pacific Region.

· Training to O&M personals on site.

· Product Range Handled- Multistage, Vertical, Horizontal, Axially split pumps, Barrel Casing Pumps for Power Generation, Oil & Gas, Refineries and Petrochemical Plants, Fully lined Slurry Pumps, Axial Flow Pumps, Multistage pumps, Vertical Cantilever and Line shaft Pumps.

· Application Involves- Boiler Feed pumps, Cooling water Pumps, Water Injection pumps, Sea Water intake pumps, Fire Water Pumps, Condensate Extraction Pumps, Pipe line Booster Etc. Main column bottoms pumps in Refinery, Loop Reactor Pumps for Petrochemical plants, High Temp Aggressive slurry pumps, Pumps for Cryogenics, Toxic Liquids.

· Travel Worldwide to customer’s location to install, commission, troubleshoot and repair company equipment in Asia Pacific Region.

· Training to O&M personals on site.

· Product Range Handled- Multistage, Vertical, Horizontal, Axially split pumps, Barrel Casing Pumps for Power Generation, Oil & Gas, Refineries and Petrochemical Plants, Fully lined Slurry Pumps, Axial Flow Pumps, Multistage pumps, Vertical Cantilever and Line shaft Pumps.

· Application Involves- Boiler Feed pumps, Cooling water Pumps, Water Injection pumps, Sea Water intake pumps, Fire Water Pumps, Condensate Extraction Pumps, Pipe line Booster Etc. Main column bottoms pumps in Refinery, Loop Reactor Pumps for Petrochemical plants, High Temp Aggressive slurry pumps, Pumps for Cryogenics, Toxic Liquids.

· Travel Worldwide to customer’s location to install, commission, troubleshoot and repair company equipment in Asia Pacific Region.

· Training to O&M personals on site.

· Product Range Handled- Multistage, Vertical, Horizontal, Axially split pumps, Barrel Casing Pumps for Power Generation, Oil & Gas, Refineries and Petrochemical Plants, Fully lined Slurry Pumps, Axial Flow Pumps, Multistage pumps, Vertical Cantilever and Line shaft Pumps.

· Application Involves- Boiler Feed pumps, Cooling water Pumps, Water Injection pumps, Sea Water intake pumps, Fire Water Pumps, Condensate Extraction Pumps, Pipe line Booster Etc. Main column bottoms pumps in Refinery, Loop Reactor Pumps for Petrochemical plants, High Temp Aggressive slurry pumps, Pumps for Cryogenics, Toxic Liquids.