May Oo Zin

• Lead and supervise my team to ensure efficient daily operations, timely processing, and adherence to service standards
• Oversee claim assessments, adjudications, and approvals in accordance with company policies and regulatory guidelines.
• Provide guidance and support to team members by conducting training sessions, sharing subject matter expertise (SME), and monitoring individual performance.
• Prepare regular reports and dashboards for senior management, identifying trends, issues, and opportunities for process improvement.
• Actively participate in claim committee meetings and support cost containment initiatives to manage claim ratios effectively.
• Drive automation and digital transformation initiatives such as OCR project and STP to enhance claim processing efficiency.
• Ensure excellent customer service by handling escalated cases and maintaining high service quality and compliance.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Key Achievements

• Awarded for Claim STP excellence two years in a row ( 2023 & 2024)
• Phoenix Award for Operation 2024
• Vega Star of the months Award in 2022

• Monitored students’ learning progress and provided personalized academic guidance to ensure they stayed on track with their English language goals.
• Developed and implemented individualized study plans tailored to students’ needs and proficiency levels.
• Delivered consultations and learning support sessions, helping students overcome learning barriers and boost their confidence.
• Drove student engagement through organizing and facilitating dynamic social classes, workshops, and interactive learning events.
• Built strong relationships with students to encourage retention and gain referrals, supporting business development targets.
• Planned and executed school activities, special events, and cultural programs to enrich the student experience.
• Collaborated with academic and service teams to maintain a high-quality learning environment and uphold Wall Street English’s global standards.

Key Achievements

• Best Coach Award ( 2018 & 2019 )
• Outstanding Performance Award - 2020