MAY THUTA
BUKIT PANJANG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
GUEST RELATIONS MANAGER
CE’ LA VI SINGAPORE
09.2023 - 12.2023
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Oversaw regulated greeting and internal processing of guests upon arrival.
GUEST RELATIONS MANAGER
ANIBA SINGAPORE
01.2022 - 08.2023
- Manage the reservations platforms front and back end to provide the best reservation experience to the guests
- Handling the private events as a point of contact through guests and each departments in the restaurant as well as handling the bills/deposit of the events
- Scheduling for the host team and handle Human resource requirements for the staffs
- Take charge of every guests inquiries emails and phone calls etc to make sure each and every team members are aware of the daily updates and routines of the guests
- Making sure the staffs are providing the best service to the guests and handle complaints with professional behaviours and outermost care for both parties
- Assist General Manager with all the events and reservations and daily responsibilities if needed.
RESTAURANT MANAGER
KEEF THE BEEF STEAKHOUSE
01.2021 - 01.2022
- Managing and oversee daily operations and ensure compliance to operations standards and procedures
- Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analysing Sales, labour & food and beverage cost variances
- Plan weekly schedule and daily team floor plan
- Hires, trains and provide on-going communication to staff and deliver first class service to customers
- Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leaves and maintain safety requirements in the restaurant
- To comply ad-hoc with all the admin and paperwork requirements
- Assist and support any other relevant business duties and responsibilities as and when assigned by the Senior management.
GUEST RELATIONS MANAGER
POTATO HEAD FOLK SINGAPORE
01.2020 - 01.2021
- Ensuring and providing flawless, upscale, professional and high class guest service experiences and analysing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to guests needs and anticipating their unstated ones
- Scheduling for the floor staffs and handle back end documents for the staffs
- Assist the restaurant manager with the daily requirements of the restaurant
- Making sure the staffs are providing the best service to the guests and handle complaints.
NIGHTLIFE VIP SERVER
AVENUE SINGAPORE
01.2018 - 01.2019
- Nightlife corporation duties such as building strong connections and relationships with guests and providing them with an extraordinary service
- Strong knowledge in beverages and service
- Facilitate good team work and be able to work under high pressure
- To be able to build strong and enjoyable team in the workplace
- Assist to the managers for daily operations.
SENIOR NIGHTLIFE SERVER
MARINA BAY SANDS SINGAPORE
01.2019 - 01.2020
- Nightlife corporation duties such as building strong connections and relationships with guests and providing them with an extraordinary service
- Strong knowledge in beverages and service
- Facilitate good team work and be able to work under high pressure
- To be able to build strong and enjoyable team in the workplace
- Assist to the managers for daily operations.
MANAGEMENT TRAINEE@ BAR INCHARGE
AMARA HOTELS SINGAPORE
01.2017
- Making delicious cocktails for guests
- Serving tapas food and working closely with management and other departments
- Arranging private events for EOTS bar and Alphabet bar that are run by the hotel
- Cashiering and making sales report
- Learnt and experienced during the management trainee scheme.
FLIGHT ATTENDANT
MYANMAR AIRWAYS INTERNATIONAL
01.2014 - 01.2016
- Inquire of the passengers' food and beverage preferences and prepared the food items accordingly
- Check on each seated passengers to ensure their safety and comfort
- Handle complaints and compliments throughout the flights
- Conduct effective teamwork with other crews and captains onboard.
Education
Degree Of Bachelor Of Arts @ Thai Major Specialization -
UNIVERSITY OF FOREIGN LANGUAGES YANGON
Diploma In Food And Beverage Management -
SHRM COLLEGE
01.2017
Skills
- Customer Service
- Staff Supervision
- Customer Relations
- Sales Techniques
- Staff Management
- Staff Training
- Customer Relationship Management (CRM)
- Team Leadership
- MS Office
- Interpersonal Communication
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Customer Relationship Management
Languages
BURMESE
ENGLISH
THAI
Validpassinsingapore
LTVP
Trainingandcertificates
- BARISTA TRAINING (SUZUKI SINGAPORE)
- PROFESSIONAL TEA TRAINNG (TWG)
- FIRST AID CERTIFIED (IATA)
Personal Information
- Date of Birth: 07/01/97
- Nationality: MYANMAR
Timeline
GUEST RELATIONS MANAGER
CE’ LA VI SINGAPORE
09.2023 - 12.2023
GUEST RELATIONS MANAGER
ANIBA SINGAPORE
01.2022 - 08.2023
RESTAURANT MANAGER
KEEF THE BEEF STEAKHOUSE
01.2021 - 01.2022
GUEST RELATIONS MANAGER
POTATO HEAD FOLK SINGAPORE
01.2020 - 01.2021
SENIOR NIGHTLIFE SERVER
MARINA BAY SANDS SINGAPORE
01.2019 - 01.2020
NIGHTLIFE VIP SERVER
AVENUE SINGAPORE
01.2018 - 01.2019
MANAGEMENT TRAINEE@ BAR INCHARGE
AMARA HOTELS SINGAPORE
01.2017
FLIGHT ATTENDANT
MYANMAR AIRWAYS INTERNATIONAL
01.2014 - 01.2016
Degree Of Bachelor Of Arts @ Thai Major Specialization -
UNIVERSITY OF FOREIGN LANGUAGES YANGON
Diploma In Food And Beverage Management -
SHRM COLLEGE
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