May Gan

• Served as point of contact for clients and met with key accounts to discuss satisfaction with service and resolve conflicts in order to solidify business relationships.
• Streamlined internal processes for improved efficiency and faster response times to client inquiries.
• Spearheaded initiatives aimed at improving team morale, resulting in higher employee retention rates within the account management department.
• Identified new leads and grew network by attending industry events and researching potential business relationships.
• Facilitated open lines of communication between creative teams and clients, ensuring projects were delivered on time, within budget, exceeding expectations.
• Optimized communication channels between departments, ensuring seamless coordination on projects and campaigns.
• Increased client satisfaction by effectively managing accounts and promptly addressing concerns.
• Developed strong relationships with key clients, resulting in long-term partnerships and increased revenue.
• Collaborated with cross-functional teams to develop innovative marketing strategies for clients in various industries.
• Mentored junior staff members, fostering professional growth and enhancing team performance.

Several achievements are highlighted

• Awarded Galaxy Macau deal signed Event Diagramming solution - 5 Years contract
• Awarded Sunway Hotels Group deal signed Event Diagramming solution - 5 Years Contract
• Awarded Persada Johor Bahru deal signed Event Diagramming and CRM solutions - 5 Years contract
• Awarded Voyages Indigenous Tourism Australia deal signed Cvent Passkey solution - 3 years contract
• Established a solid reputation delivering consistent support with Marina Bay Sands, the last renewal signed Cvent Passkey from 1 year to 3 years contract
• Securing Marriott Corporate approval for event diagramming across APEC
• Within 1 year, expand Taiwan Market form Event Diagramming solution from 0 to 10 Hotels now

• Established strong relationships with Major Accounts such as IHG, Hyatt, Marriott, Accor etc fostering trust and long-term partnerships for mutual success.
• Spearheaded new business development initiatives, expanding the company''s reach into emerging markets and verticals.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated closely with product teams to provide valuable insights into customer preferences, resulting in enhanced offerings tailored specifically for key global accounts.
• Prepared sales presentations for clients showing success and credibility of products.
• Streamlined communication processes to improve efficiency and collaboration among team members and stakeholders.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Several achievements are highlighted

• Manage to get approval by Marriott Corporate on Guest Room Entertainment (GRE) solution within 10 months
• Awarded new business Stamford Hotels Group signed Guest Internet and In-Room Entertainment.