Max Thurai Chetti
Hospitality Management
Summary
Nationality: Singapore PR OVERVIEW With over 20 years of working experience in the hospitality industry. I have learned and honed great presentation skills, With prompt professional customer service and excellent communication skills. Maintain operational excellence in assigned areas with the ability to conduct interviews and recognize new talents. To mentor, coach,conduct and lead the team.
Overview
22
22
years of professional experience
Work History
RESTAURENT ASSISTANT MANAGER
09.2022 - Current
- Assist and reports to General manager on day-to-day operations
- In-charge on the operational inventory, stocks, cost and equipment
- Assist General Manager with monthly new items on the menu, private event preparations and training for the new candidate
- Train and motivate employees on the guest engagement experience and ensuring to hit monthly target KPI
- Explain and report the monthly P&L to the higher management
- Ensure of the FOH and BOH cleanliness, work orders and retails inventories
- Control and prevent wastage and pilferage
- Scheduling and Planning weekly Rosters
- 2
RESTAURENT SUPERVISOR
GARIBALDI PTE LTD
11.2021 - 09.2022
- Two months of training in Fine Dining concept to get familiarize with the menu and operations
- Part of the opening team for their new restaurant at Katong V mall (Gustavo Burrata Joy)
- Assist Manager with menu, SOP and training for the new casual dining concept
- Monitor the reservation system, delivery platforms and the website orders
- Introduce and create new cocktail and wine list suitable for the dining concept.
FREELANCE BUSINESS OPERATIONS
04.2020 - 11.2021
- Accounts management
- Ad hoc duties (Deliveries & Grab)
- Sales and Marketing
OPERATION EXECUTIVE & BUSINESS ANAYLSIS
SEVEN HILLS TRADERS PTE LTD, FAMILY BUSINESS
08.2018 - 04.2020
- Supervised daily operations and stock replenishment of perishable items
- Managing accounts, inventory and distributing the perishable items to shops
- Delivery of the goods from air freight cargo to local venders and suppliers
- Conduct a monthly meeting with owners and investor to brainstorm business tactics 3
FREELANCE BUSINESS OPERATIONS
01.2016 - 08.2018
- Restaurant operations – opening and managing
- Accounts management
- Ad hoc duties
- Sales and Marketing
CLUB ASSISTANT MANAGER
RITZ-CARTON MILLENIA SINGAPORE
07.2015 - 01.2016
- Assisted with inventory management, ordering supplies to maintain adequate stock levels for daily operations.
- Managed administrative tasks such as processing payments, maintaining records, and generating reports for management review.
- Participated in staff training sessions to stay updated on industry trends, safety protocols, and customer service best practices.
- Provided support in emergency situations while adhering to club policies, ensuring member safety and wellbeing.
SPA SUPERVISOR
FITNESS CENTRE, RITZ, MILLENIA SINGAPORE
CARLTON
03.2009 - 07.2015
- Provide assistance for the guest with spa, gym and pool facilities usage focusing on guest satisfaction
- Supervise administrative functions and ensure all records, paperwork, schedules and payroll remain up to date and filed appropriately
- Coach employees and therapist to improve product and service sales
- Develop realistic goal incentives motivating team performances
- Recruit, interview and hire personnel
- Conducting 'end-of-day' procedures including handling petty cash, bank deposits, and POS accounting
- Prepare monthly sales reports for the consignment items such as spa and recreation retails
- Submission of monthly commission reports of therapists and beauticians to Finance
- Focusing on enhancing department profits
- In-charge of the department and liaison with contractors and outsource venders
- Creating new spa promotions during festive seasons.
Club Concierge
CLUB CONCIERGE & BUTLER, RITZ-CARLTON MILLENIA
03.2008 - 03.2009
- In managing the day-to-day operations and perform duties of the club manager during his absence
- Ensure all guests are satisfied with the product and service excellence by maintaining the Gold Standards
- Inspect Club rooms prior to the guest arrival for relevant set up based on preferences
- Ensure that staff coordinate guest with designated vendors according to the department standards
- Record guests experiences and preference in Mystique database
- Update and monitor all the reports, records and files
- Micromanage duty roster and leave administration of the employees
- Conduct daily checks of service stations to ensure all food and beverage items are adequately stocked and prepared
- Maintain food hygiene and conditions at the club
- Perform all the duties of the club manager during his absence
- Updating of LSOP verifying the company policies and procedures are in place
- Monitor the hotel Guardian Angel program
- Assist all the club arrival and departure VIP guests and ensure guest receive a warm and friendly welcome
- Providing personalized service for VIP and high-profile guest 5
BARTENDER
RITZ, MILLENIA
CARLTON
05.2006 - 03.2008
- Responsible for bar set-up and teardown, as well as opening and closing stock inventories
- Prepare drinks according to bartending standards
- Creating and promoting new exciting concoctions
- Participating in specialize events such as Airshows and HSBC golf tournaments.
SINGAPORE RECREATION CLUB
03.2004 - 05.2006
ORCHID COUNTRY CLUB
03.2002 - 04.2003
Education
Diploma - Hospitality Management
Guilford - University of
Ballarat
Risk Assessment Level 2 Occupational First Aid Certification WSQ- Work Safety F&B Suggestive Selling Program Butler Skill Training Certification Food & Beverage Suggestive Selling Training in Guest Employee Relations - undefined
Skills
Operations management
Negotiation
Staff supervision
Business Development
Additional Information
- ACCOLADES 2012: , Excellent Service Award (Star Award) (SHA) 2011: Five Star Best Learning Coach of the Year 2011: Five Star Employee of the Quarter 2011: Nominee for the Grooming Ambassador Award 2010: Five Years’ Service Award 2009: First Class for Commitment and Contributions 2005: Excellent Service Award (Silver Award) (SHA) 6
Languages
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
RESTAURENT ASSISTANT MANAGER
09.2022 - Current
RESTAURENT SUPERVISOR
GARIBALDI PTE LTD
11.2021 - 09.2022
FREELANCE BUSINESS OPERATIONS
04.2020 - 11.2021
OPERATION EXECUTIVE & BUSINESS ANAYLSIS
SEVEN HILLS TRADERS PTE LTD, FAMILY BUSINESS
08.2018 - 04.2020
FREELANCE BUSINESS OPERATIONS
01.2016 - 08.2018
CLUB ASSISTANT MANAGER
RITZ-CARTON MILLENIA SINGAPORE
07.2015 - 01.2016
SPA SUPERVISOR
FITNESS CENTRE, RITZ, MILLENIA SINGAPORE
03.2009 - 07.2015
Club Concierge
CLUB CONCIERGE & BUTLER, RITZ-CARLTON MILLENIA
03.2008 - 03.2009
BARTENDER
RITZ, MILLENIA
05.2006 - 03.2008
SINGAPORE RECREATION CLUB
03.2004 - 05.2006
ORCHID COUNTRY CLUB
03.2002 - 04.2003
Diploma - Hospitality Management
Guilford - University of
Ballarat