Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Awards
Timeline
Generic

Mavis Hong

Hougang

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Crew

NAX SINGAPORE PTE. LTD.
10.2019 - 01.2023

Birthday Event Host

  • Providing guidance to kids and parents about how the center goes
  • Arranging timeslot and briefing for all game stations
  • Ensuring birthday guests are easily identified by all crew members
  • Time-planning for cake cutting and making sure catered food comes on time
  • Getting all kids to follow instructions and assuring parents that they are in good hands of our service crews
  • Keeping the party rooms clean before and after party
  • Explaining birthday packages to other parents who are interested
  • Having good communication between crew members.

Birthday In-Charge (Project with co-workers)

  • Provide training for staffs that are chosen to be birthday hosts making sure they are able to control a big group of kids on their own as well as having good time management to arrange the time slots
  • Packing of goodie bags and arranging the bags in the party room before the party starts
  • Liaising with vendors for items such as customised paper bags and bottled water for the goodie bag as well as candles and knives for birthday cake making sure we always have enough
  • Doing stock count for party related items every month so I know how many to order depending on the amount of parties we have for the following month.

Station In-Charge (Individual's Project)

  • Liaising with vendors for the items I need for the station I was in charged
  • Discussing with managers regarding the amount of items I was planning to order to get approval
  • Doing stock count every month and get the estimated number of items to order in from company warehouse
  • Making sure the station is always well-equipped with the items needed.

Station In-Charge (Game Stations)

  • Making sure all guests get their timeslot (booking system) for certain games once they entered the center
  • Safety and game briefing for all station
  • Ensuring guests are queuing up properly for stations without a booking system
  • Providing alternatives or solutions to guests' requests
  • Attending first aid to injured guests and following up with their parents regarding the injury
  • Provide training for new staffs about how every station works, lunch timings and shifts.

Stock Take/Audit

  • Doing stock take every end of the month with my colleagues and managers making sure everything tallies to the system
  • Reporting to manager on items discrepancies
  • Assisting with yearly audits.

Interns Mentor

  • Ensuring the well-being of interns and if they are adapting well to the job's environment
  • Having talks with interns if they are having difficulty dealing with certain projects given to them or not being able to adapt well
  • Helping interns to cope with the mini project given to them.

Social Media Takeover (Mini Project)

  • Helped to create Instagram stories to raise awareness for the center
  • Simple editing of videos.

Event Host (Team Bonding)

  • Providing guidance and briefing to all guests about how the center goes
  • Explaining how their game schedules goes according to the team they are in
  • Allocating points in our game system after each station so that guests can check on their team's points
  • Liaising with the company's in-charge in case of any enquiries to prevent miscommunication
  • Having good communication between crew members.

Station In-Charge (Game Stations)

  • Making sure all guests get their timeslot (booking system) for certain games once they entered the center
  • Safety and game briefing for all station
  • Ensuring guests are queuing up properly for stations without a booking system
  • Providing alternatives or solutions to guests' requests
  • Attending first aid to injured guests and following up with their parents regarding the injury
  • Provide training for new staffs about how every station works, lunch timings and shifts.

Safe Entry Station (COVID Season)

  • Ensuring all guest follows the updated COVID protocols when they arrives at the center
  • Temperature taking for all guests and checking if guests have took their vaccination via the Safe Entry App
  • Ensuring only guests who have made bookings are allowed as walk-ins were removed during the COVID season
  • Handling difficult guests who refused to follow the protocols and explaining on why we were not able to take them in
  • Providing them with alternatives such as coming back another day or coming in at different timings for big groups as we could only allow a certain number per group due to mingling issue.

Ticketing In-Charge

  • Ensuring guests have all their tickets depending on the amount of pax they have before redeeming
  • Helping guests to find their tickets for those who are unable to find it in their email or third party apps or websites such as klook/pelago/trip.com
  • Helping guests to contact third party websites when they failed to issue the tickets to our guests
  • Handling difficult guests who did not pay for the tickets and wants to enter the center and explaining why we could not allow that and guests who switched their wristbands so they could take turns to go into the center
  • Briefing the guests on where to book their games and how long their session as well as which games they could play according to their ticket type
  • Promoting retail items for guests
  • Doing opening and closing for ticketing counters and how to handle cash or credit card discrepancies
  • Provide ticketing training to new staffs.

Digital Marketing, Administrative Manager

King's Immigration Specialist
05.2024 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Handles clients' enquiries on Facebook, Instagram and WhatsApp
  • Updated reports, managed accounts, and generated reports for company database.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Education

NITEC in Accounting -

ITE College East
Singapore
12.2017

N Level -

CHIJ St. Joseph's Convent
Singapore
12.2015

Skills

  • Customer service
  • Cash handling
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Time management
  • Communication skills
  • Critical Thinking
  • Staff Coaching and Mentoring
  • Multitasking and Organization

Certification

First Aid Certification, 08/01/21 - 08/01/23

Excellence Service Award 2022

Languages

Chinese
English

Personal Information

  • Total Experience: 3
  • Citizenship: Singaporean

Awards

Silver Award for Excellence Service Award 2022

Timeline

Digital Marketing, Administrative Manager

King's Immigration Specialist
05.2024 - Current

Service Crew

NAX SINGAPORE PTE. LTD.
10.2019 - 01.2023

Birthday Event Host

Birthday In-Charge (Project with co-workers)

Station In-Charge (Individual's Project)

Station In-Charge (Game Stations)

Stock Take/Audit

Interns Mentor

Social Media Takeover (Mini Project)

Event Host (Team Bonding)

Station In-Charge (Game Stations)

Safe Entry Station (COVID Season)

Ticketing In-Charge

NITEC in Accounting -

ITE College East

N Level -

CHIJ St. Joseph's Convent

First Aid Certification, 08/01/21 - 08/01/23

Excellence Service Award 2022

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