MAVE DIAZ
Singapore
Summary
Experienced medical technologist professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Senior Medical Laboratory Technologist
PHILIPPINE RED CROSS
02.2018 - 01.2024
- Collaborated with interdisciplinary teams to optimize patient care plans based on accurate lab findings.
- Increased accuracy in test results through meticulous quality control procedures and documentation.
- Established open lines of communication between lab personnel and clinical staff facilitating timely relaying of critical information.
- Participated in continuous education programs to stay current with industry advancements, ensuring that the laboratory utilized cutting-edge techniques and technologies.
- Assisted with the development of laboratory safety protocols, reducing workplace accidents and promoting a safe working environment.
- Ensured appropriate handling of biohazardous materials according to OSHA guidelines, maintaining a safe working environment.
- Followed strict confidentiality policies to protect patient privacy while managing sensitive records and data.
- Adhered to strict labeling practices to guarantee proper identification and traceability of all collected samples throughout the testing process.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Virtual Associate (Shopify)
SHOPIFY
02.2024 - 05.2024
- Shopify experience, SKUVAULT, Spreadsheet & Retail Pricing update
- Edits images according to client's requirements
- Data Entry Encoding, Google Sheets handling and MS Excel work.
- Implemented new strategies for better handling of customer issues, resulting in decreased wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Identified opportunities for upselling products or services during customer interactions, boosting company revenue.
CSR for Red Cross Youth and Administrative Assistant
RED CROSS| PHILIPPINES
- Handles Leadership trainings, documents the following data needed for the organization
- Public relations
- Represents the organization with the different deployments and activities of Red Cross.
Customer Service Representative
PHILIPPINE RED CROSS | BACOLOD
12.2016 - 01.2018
- Customer care & satisfaction regarding the requested blood & blood products
- Encodes data of different patient & donor information
- Blood donation phlebotomist who will assist & interact with donors and partner organizations
- Chapter service representative (CSR) for blood services
- Database assistant for donor records
- Prepares reporting monthly, quarterly and annually for blood services matters
- Dispensing officer for requested blood & other blood products
- Represents Red Cross through Pep talk or Blood donation campaign.
Education
Bachelor of Science - Medical Laboratory Technology
RIVERSIDE COLLEGE
PHILIPPINES03.2016
High School Diploma -
ST. MARY MAZZARELLO SCHOOL
PHILIPPINES03.2012
Skills
Customer Focus
Complaint Handling
Active Listening
Critical Thinking
Patient confidentiality
Vital signs monitoring
Laboratory safety protocols
Strategic Thinking
Influencing skills
Patient Care
Empathy and Compassionate Care
Time Management
Salary Expectations
DECENT SALARY WAGE - NOT LESS THAN 1500 DOLLARS MONTHLY
Availability
MAY 1,2024 ONWARDS
Affiliations
- RED CROSS
Languages
English
Advanced (C1)
Timeline
Virtual Associate (Shopify)
SHOPIFY
02.2024 - 05.2024
Senior Medical Laboratory Technologist
PHILIPPINE RED CROSS
02.2018 - 01.2024
Customer Service Representative
PHILIPPINE RED CROSS | BACOLOD
12.2016 - 01.2018
CSR for Red Cross Youth and Administrative Assistant
RED CROSS| PHILIPPINES
Bachelor of Science - Medical Laboratory Technology
RIVERSIDE COLLEGE
High School Diploma -
ST. MARY MAZZARELLO SCHOOL
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