Maung John
Summary
Dynamic professional with proven customer service and hospitality knowledge from roles at York Hotel and Chatrium Hotel Royal Lake Yangon. Excelled in multitasking and problem-solving, enhancing guest experiences and streamlining service operations. Skilled in technology, showcasing a blend of hard and soft skills tailored to elevate team performance and guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Waiter
York Hotel
01.2023 - Current
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
Hotel Receptionist
Chatrium Hotel Royal Lake Yangon
01.2019 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Hotel Bellhop
Chatrium Hotel Royal Lake Yangon
10.2017 - 01.2019
- Efficiently transported luggage to designated areas in a timely manner, minimizing wait times for guests during peak hours.
- Assisted guests with directions and local recommendations, fostering a positive experience.
- Supported efficient room turnovers by promptly delivering luggage to assigned rooms upon guest arrival.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Enhanced customer satisfaction by efficiently handling luggage and providing timely service.
- Provided exceptional customer service by addressing guest concerns promptly and efficiently.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Stored luggage for guests, retrieving baggage and items when notified.
Education
Bachelor Of Science - Zoology
Yangon East University
Myanmar01.2017
Skills
Customer Service Skills,
Hospitality Knowledge,
Multitasking & Time Management,
Attention to Detail,
Teamwork & Collaboration,
Problem- Solving Abilities,
Software & Technology Proficiency,
Sales and Upselling Skills
Language Skills
Certification
Elementary General English
Pre-intermediate General English
Vocabulary Enrichment
Guest Satisfaction
Teamwork
Timeline
Hotel Waiter
York Hotel
01.2023 - Current
Hotel Receptionist
Chatrium Hotel Royal Lake Yangon
01.2019 - 09.2022
Hotel Bellhop
Chatrium Hotel Royal Lake Yangon
10.2017 - 01.2019
Bachelor Of Science - Zoology
Yangon East University
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