MAULIK. S. SHAH
Punggol,Singapore
Summary
Snapshot of Skills: Depth of expertise with Client Service, Middle Office Custody and Clearing Settlement. Can perform well under pressure & keep people motivated. People Management Skills. Experienced in transition and knowledge transfer of processes from UK to India.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Lead Client Service
The Bank of NewYork Mellon
11.2010 - Current
- Management of the clients' expectations when same day is not possible
- Proactive follow up with internal BNY Mellon departments or the client as required to affect a resolution
- Develop and maintain a complete understanding of the client’s products and operations so as to fully appreciate service level requirements and additional value-added opportunities
- Efficient self-organization to ensure the right priority is given to the correct task at all times
- Build a relationship with your clients whilst ensuring that any back up service provided by other administrators is transparent to the client
- Protect client confidentiality at all times
- Work closely with internal team, for business initiatives and escalation on day-to-day processes
- Perform daily cash management duties, collateral trade booking
- Maintain a clear focus on enhancing control and continuously improving and reducing operational risks
- Manages allocation of work, handles escalations and adapts daily priorities to ensure service and quality standards are met
- Establish robust process and assist in implementation of system/platform
- Review and understand new agreement terms and documentation
- Manage Intra-day Credits for client and work closely with both Credit team and Client to manage client expectation
- Perform investigation on cash or securities breaks on collateral
- Work with various settlement groups to ensure proper cash and security movements
- Ensure market knowledge in all areas impacting clients is up to date and sufficient to effectively service the clients' business activities
- Understand the client's business activities and accordingly giving the efficient service
- Additional Responsibility:
- Escalate issues outside of normal client’s activities to management
- Perform regular client visits and reviews with RM
- Working in a global team based across EMEA, HK, NY
- Involve in system enhancement project by coordinating with the provider, internal IT for project preparations/ requirements, UAT review and implementation preparations
- Participating in UAT testing
- Escalation to team manager of any risk or client issues
- Ensuring that all operational risks are recognized and managed.
Barclays Capital Services Pvt. Ltd
02.2009 - 10.2010
- Running Daily 4 different MIS for Stock Loan and Equity Finance Desk
- Checking and Booking Stock Loan Trades on behalf of Stock Loan Desk
- Checking and clearing all different breaks in PIRUM and Equilend with different ccpty
- Liaising with counterparties and resolve discrepancy and escalate if necessary
- Proactively contact counterparties to clear high value and old PIRUM and Equilend breaks
- Ensure that all jobs are carried out in accordance with established policies and procedures and
- Ensuring timely escalation of any important issues
- Review and coordinate the risk control procedure set up process
- Work closely with the Continuous Improvement team to implement the change projects for the team
- Review the work processes and provide cross training to team
- Updating Business Procedures and manuals when necessary
- Assist in handling important client’s enquiry
- Updating Daily Cash Pool Rates on different ccpty
- Manually booking returns for different ccpty
- Monitoring PIRUM and Equilend breaks till completion and follow up on problem PIRUM and
- Equilend breaks
- Coordinating & disseminating updated technical information on products to all team members to upgrade their skills.
Barclays Capital Services Pvt. Ltd
09.2007 - 01.2009
- Interest Claims (Equity & Fixed Income)
- Role &,
- Minimize monthly volumes, lower claims, and breaks
- Liaising with counterparties and resolve discrepancy and escalate issues (Equity & Fixed
- Income) if necessary
- Perform call-backs to clients to verify or authenticate payment and settlement instructions received from clients and counterparties
- Perform filing and ensure that all records and documents are kept in an organized and proper manner
- Proactively contact counterparties to settle claim issues (Equity & Fixed Income)
- Ensure that all jobs are carried out in accordance with established policies and procedures and observe internal controls requirements
- Perform daily reconciliation
- Additional Responsibility:
- Ensuring timely escalation of old claim issues
- Review the work processes and provide cross training to staff In the team
- Updating Business Procedures and manuals when necessary
- Assist in handling important client’s enquiry.
Sr Team Leader
ABNAMRO Central Enterprise Services Pvt. Ltd
07.2004 - 08.2007
- Handling a team size of 12 members who handle UK and Asia Markets
- I successfully migrate the complex process of Equity Settlements for the UK Market (CREST) within a span of 10 weeks
- I documented the Business Procedures across 21 processes during migration
- Trade matching, instruction, settlement and fails management
- Minimizing the number of failed trades in CREST by constant follow-ups and borrowings from the UK Market
- Maintaining the CREST ranking at No 4 amongst 36 other leading broking firms
- Regular exposure to high-risk trades in the form of Stock Loans, DBV’s and Free of payment trades
- Minimise risk exposure to the bank and improve the processing flow and efficiency of the unit as demonstrated in managing monthly volumes, lower fails, and breaks in Intellimatch
- Maintaining and Reconciling records of Margin payments made and received with the London
- Clearing House (LCH)
- Match and confirm daily trades by phone, fax or electronic mail with prime brokers and client counterparties
- To be aware of trades that are not matching and take appropriate action to endure a match takes place in a timely manner
- Canvas Client feedback from our client’s colleagues in London
- Reconcile Daily transactions reported by HK middle Office and confirm net settlement amount
- Monitor outstanding settlement positions and ensure proper update of the trade settlement status
- Monitoring trade till completion and follow up on problem trades
- Perform daily Nostro & Depot accounts reconciliation
- Ensure that you and your team respond to all Client queries in a timely and efficient manner
- Checking and releasing settlement instructions to counterparties
- Involved in the implementation of process improvement
- Provide back-up support to other back-office processing functions
- Additional Responsibility:
- Ensuring timely escalation of failing trades to front office traders
- Creating back ups/Team Leaders
- Review the work processes and provide cross training to staff In the team
- Monitoring all high value trades and ensuring all trades are actioned on a priority basis
- Update the scoreboard for all teams in Securities Operations
- Maintaining Cordial relationships with our traders, Middle office and our Agents
- Updating Business Procedures and manuals when necessary
- Assist in handling client’s enquiry
- Goals setting and reviews
- 1-1, evaluations
- Produce a summary of the status of all stock & cash breaks / fails for monthly Control meetings
- Confirm and initial end of day check lists for assigned staff
- Achievements:
- Appreciation from Neil Woodger ( Head of Operations ) for successfully migrating the process and setting an example for other migrations to follow
- Successful roll out of STP process for SLO and DBV
- This initiative helped in saving 0.45 man hours every day, thereby reducing manual intervention
- ABN reached 1st in Crest rating amongst 22 high volume broker on London Stock Exchange, this was first time where we have achieved this position
- Brief: In ABNAMRO Central Enterprise Services Pvt
- Ltd there is an award ceremony name as
- ACES of the Month which is conducted every month, I had received that award for Month of April 2006.In UK market Crest sends a Statistics report on a weekly basis
- This report gives details of
- ABN's settlement efficiency and our ranking amongst the 35 high volume brokers on London Stock
- Exchange
- On an average for last 12 weeks, the team was not only able to maintain its position within
- TOP 5, but also reached 3rd position twice within three months
- This is a difficult task to accomplish as (1) At least 99% of the trades need to settle on the intended settlement date, (2) ABN is competing with very high rated brokers on London stock exchange and (3) As, Investors are allowed to trade short on LSE, we have large no of short positions effecting underlying trade failures.
Education
Master of Business Administration (MBA - Finance
Aurangabad University
08.2000 - 07.2002
B Com -
Mumbai University
06.1998 - 04.1999
Skills
Meeting with clients
Strong client relations skills
Educating clients
Team leader
Additional Information
- Awards and Recognition: , Awarded P3 Award (People Partnership & Performance Award) in 2011 / 2013 & 2015 for excellent client services Selected for the Mentorship Program for 2012-2013 Nominated for P3 Award (People Partnership & Performance Award) in 2011 / 2012 /2013 & 2015 for excellent client services. Take A Bow Award for showed great initiative and pro-activeness in his participation in the DR test in Aug 2016.
Timeline
Lead Client Service
The Bank of NewYork Mellon
11.2010 - Current
Barclays Capital Services Pvt. Ltd
02.2009 - 10.2010
Barclays Capital Services Pvt. Ltd
09.2007 - 01.2009
Sr Team Leader
ABNAMRO Central Enterprise Services Pvt. Ltd
07.2004 - 08.2007
Master of Business Administration (MBA - Finance
Aurangabad University
08.2000 - 07.2002
B Com -
Mumbai University
06.1998 - 04.1999