Dedicated HR graduate with a strong background in customer service and teamwork, seeking a challenging role in a dynamic organization. Recognized for attention to detail, empathy, and adaptability, committed to supporting company goals through effective customer and administrative support.
Hi, I’m
Mau Huey Siang
Summary
Overview
6
years of professional experience
1
Certification
Work History
Marina Express International Pte Ltd
Freight Administrator
07.2024 - Current
Job overview
- Coordinated with multiple departments to ensure smooth customer order execution
- Planned sea shipments to Singapore, optimizing container bookings based on cargo volume and demand
- Handled customs clearance and timely deliveries through accurate documentation and logistics partnerships
- Maintained meticulous shipment records for enhanced traceability and compliance
Creative Eateries Pte. Ltd.
Management Trainee / Assistant Manager
12.2019 - 12.2023
Job overview
- Enhanced customer satisfaction by resolving complaints and ensuring high-quality service
- Translated customer feedback into actionable insights for operational improvements
- Managed inventory, stock reconciliations, and procurement to meet daily requirements
- Supervised payroll processes, including attendance and timesheet verifications
Bright Prospect
Intern
02.2019 - 06.2019
Job overview
- Supported recruitment processes, from job postings to interview scheduling and candidate record management
- Increased applicant engagement by updating social media and company website with job vacancies
- Utilized SQL Accounting and Quick Pay software for invoicing and payroll, streamlining workflows
Education
Northern University of MalaysiaMalaysia
Bachelor of Human Resource Management from Minoring in Communication
10.2019
University Overview
- Achievements: Committee Member, 1st International HR & Management Student Conference (2018); Presenter, 2nd International HR & Management Innovation & Creativity Competition (2018); Kuok Scholarship Award recipient.
- CGPA: 3.61 / 4.00
Skills
- Customer Service
- Problem Solving
- Team Collaboration
- Communication
- Inventory Management
- Documentation
- SQL Accounting
- Quick Pay
- Microsoft Office Suite
Certification
Customs Agent Course, Royal Malaysian Customs Academy
Languages
English
Upper intermediate (B2)
Mandarin
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Awards
Awards
- Dean's Award, Northern University of Malaysia, 2015/2016
- Top Academic Achiever, National Secondary School of Perlis (STPM), 2014
Volunteer Experience
Volunteer Experience
- Performer, 3Cs Event, Northern University of Malaysia, 2017
- Volunteer, Local Community Charity Event, Fo Guang Shan Hsingma Si, 2018
Hobbies and Interests
Hobbies and Interests
- Reading
- Photography
- Outdoor sports
- Music
Personal Information
Personal Information
Nationality: MalaysianTimeline
Freight Administrator
Marina Express International Pte Ltd
07.2024 - Current
Management Trainee / Assistant Manager
Creative Eateries Pte. Ltd.
12.2019 - 12.2023
Intern
Bright Prospect
02.2019 - 06.2019
Customs Agent Course, Royal Malaysian Customs Academy
Northern University of Malaysia
Bachelor of Human Resource Management from Minoring in Communication
Similar Profiles
Nurul Aisyah Binti Abdul WahabNurul Aisyah Binti Abdul Wahab
Hotel Retail Supervisor at Marina Bay Sands Pte LtdHotel Retail Supervisor at Marina Bay Sands Pte Ltd
Willie TeoWillie Teo
Project Manager at Marina Bay Sands Pte LtdProject Manager at Marina Bay Sands Pte Ltd
Benjamin Ong Thian SengBenjamin Ong Thian Seng
Director, IT Strategic Initiatives at Marina Bay Sands Pte LtdDirector, IT Strategic Initiatives at Marina Bay Sands Pte Ltd