Matthias Ooi
Summary
A highly motivated individual with a passion for delivering excellent customer service with 2 years of experience. Skilled in problem-solving, active listening, customer empathy and exceptional communication, Seeking to leverage these abilities and contribute to the success of the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Officer
SPH Media Limited
06.2022 - 09.2024
Handled a high volume of customer inquiries via phone and maintaining the accuracy as well as the mission of the company to provide a one-call resolution.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Handled escalated customer complaints with tact and professionalism, resolving issues in a satisfactory manner while maintaining company reputation.
- Being part of the Customer Service Committee to plan and execute Annual Dinner and Dance for FY 2023.
Education
Customer Experience Management With Business
Republic Polytechnic
Singapore03-2020
Skills
- Patience and composure
- Exceptional communication
- Complaint handling
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Certification
Microsoft Dynamics Student Certificate (2018)
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Customer Experience Officer
SPH Media Limited
06.2022 - 09.2024
Microsoft Dynamics Student Certificate (2018)
Customer Experience Management With Business
Republic Polytechnic
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