Matthias Eng
Summary
Swift learner and dedicated team-player. Continuously seeking improvement, developing new skills for personal growth and open to explore challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficiency in Operations Management, Freight Forwarding, Customer Service and tech-savvy in Microsoft Office.
Overview
10
10
years of professional experience
Work History
Operations Executive
MAINLINE GLOBAL LOGISTICS
03.2020 - Current
- Administrate shipments (import/exports and cross trade) of designated accounts
- Involvement with RFQs/rates quotations
- Ensure clients shipments are in good order - schedules/documentations
- Administer full spectrum of shipping processes and daily operations
- Close communication with vendors, shippers, customers, carriers and overseas offices
- Resolve any escalation of shipping issues with clients
- Address any operational or documentation issues encountered.
- Proficiency in Cargo Wise Systems
Import Operations Assistant
TOLL GLOBAL FORWARDING
09.2019 - 03.2020
- Servicing and administered import shipments of Key account
- Coordinating the transportation and logistics of imported goods, including liaising with shipping companies and vendors
- Maintaining effective communication with suppliers, customs authorities, freight carriers, and internal teams
- Resolving any issues or discrepancies that may arise during the import process.
Customer Relations Officer
OLYMPUS SINGAPORE
05.2018 - 05.2019
- Provide prompt assistance to customers via various communication channels, addressing customer inquiries, questions, and concerns, offering relevant information and solutions to resolve issues effectively
- Investigate and resolve customer complaints, issues, or disputes in a timely and satisfactory manner
- Develop an understanding of the company's products or services to provide accurate information and suitable recommendations
- Assist customers with placing orders, tracking shipments, processing returns, and handling billing or payment-related queries
- Identify opportunities to promote additional products or services
- Gather customer feedback and insights to help the company improve its products, services, and overall customer experience.
Retail Sales Associate
SKECHERS SINGAPORE
09.2017 - 04.2018
- Ensure excellent customer service, addressing inquiries, and assisting with product selection
- Meet or exceed individual and team sales targets and quotas set by the store
- Develop an understanding of the products such as features, benefits, pricing, and promotions
- Identify opportunities to upsell additional products to customers via in-store promotions
- Engage with customers actively, offering assistance and recommendations to meet their needs
- Monitor inventory levels and assist with restocking shelves, maintaining the cleanliness and organization of the store.
Administrative Assistant
AIPEC LOGISTICS
06.2014 - 04.2015
- Administered Managing Director's day-to-day calendar; coordinate meetings, appointments, and events
- Managing of travel arrangements such as booking flights, hotels, and transportation for employees or executives
- Management of office supplies, equipment, and facilities
- Organize and maintain physical and electronic files, records, and documents
- Attending to basic customers call-in enquiries and requests for shipping information
- Basic data-entry, preparation of meeting agendas, noting minutes, and distribution of materials.
Education
Diploma in International Freight Management -
The Logistics Academy
Singapore09.2024
Certificate in Business Management - Business Management
MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE
Singapore2014
GCE 'N' LEVEL - Principles of Accountings
Balestier Hill Secondary School
Singapore2013
Skills
- Purchasing and planning
- Multitasking Abilities
- Supply Chain Management
- Operations Management
- Customer Service Management
- Problem-Solving
Hobbies and Interests
- Running
- Playing football
- Traveling
- Food lover
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Operations Executive
MAINLINE GLOBAL LOGISTICS
03.2020 - Current
Import Operations Assistant
TOLL GLOBAL FORWARDING
09.2019 - 03.2020
Customer Relations Officer
OLYMPUS SINGAPORE
05.2018 - 05.2019
Retail Sales Associate
SKECHERS SINGAPORE
09.2017 - 04.2018
Administrative Assistant
AIPEC LOGISTICS
06.2014 - 04.2015
Diploma in International Freight Management -
The Logistics Academy
Certificate in Business Management - Business Management
MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE
GCE 'N' LEVEL - Principles of Accountings
Balestier Hill Secondary School
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