Matthew Judah Leung

• Onboarding for Fast and Secure Transfers (FAST) and PayNow systems.

• Spearheaded project management for the onboarding of domestic and cross-border banks/non-bank financial institutions (NFIs) onto FAST and PayNow, under NETS Banking Computer Services Automated Clearing House, technology services and operations wing.

• Coordinated external facing stakeholder management, ensuring timely resolution of enquiries and meeting pre determined service level agreements.

Subject Matter Expertise:

• PayNow
• Fast and Secure Transfers (FAST)
• G3
• Certification Authority (CA)

Key Achievements:

• Successfully onboarded 3 domestic banks and 14 cross-border Indian banks in collaboration with National Payments Corporation of India (NPCI), ensuring seamless integration during both waves.

• Demonstrated expertise in payment systems and regulatory frameworks.

• Planned and coordinated industry-wide business continuity plan (BCP) exercises for Cheque Truncation System (CTS), G3, FAST, and Inter-Bank Giro (IBG) with all participants under our payment ecosystems.

• Managed certificate generation for CTS, IBG, and Central Addressing Scheme (CAS) systems into bank Smartcards, hardware security modules (HSM) and secure socket layers (SSL) for cryptographic key encryption/decryption.

• Efficiently improved customer satisfaction through the timely resolution of their banking inquiries and concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Demonstrated extensive product knowledge and promptly addressed diverse inquiries related to DBS products, accounts, and interest rates with precision.
• Specialized in fraud prevention, scam escalation and internet banking troubleshooting.
• Committed to ensuring every customer enjoys a seamless and exceptional banking experience with DBS.

• In charge of the company’s backend data consolidation and responsible for planning activities smoothly, effectively and safely with superiors for the company's daily operations.

• Tracked new cadets progress, attendance, conduct, and administrative issues from enrollment to graduation.

Achievements

• IPPT Gold
• Company Marksman

• Processed and vetted financial transactions for life and injury insurance policy claims, displaying a keen eye for detail.

• Maintained a well-organized filing system for easy retrieval of financial documents as needed.

• Facilitated efficient accounts payable processing, maintaining accurate records and timely payments to clients.

• Assisted numerous customers daily, maintaining a positive attitude and prioritizing customer satisfaction.

• Demonstrated expertise in CPF's schemes and software, facilitating effective management of transactions and resolving a wide range of customer queries.