Matthew Serdan
Summary
Adept in technical support problem-solving and interpersonal relations, I enhanced efficiency and stakeholder satisfaction at ESSEC Business School APAC. My expertise in data science fundamentals and teamwork propelled operational improvements and Digital infrastructure projects, achieving significant advancements in support processes and event management logistics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Support Executive
ESSEC Business School APAC
04.2022 - Current
- Streamlined support processes for improved efficiency and reduced response times.
- Enhanced Participants and Stakeholder satisfaction by addressing and resolving technical issues promptly.
- Monitored support metrics to identify areas for improvement and implemented changes accordingly.
- Trained new support staff, ensuring they were equipped with the skills necessary to excel in their roles.
- Managed customer-facing FAQ and knowledgebase on media sources.
Events Management Crew
DAGNC
04.2019 - 09.2019
- Collaborated with a large events team to plan, prepare and run public events and roadshows.
- Maintained open lines of communication between management and field staff, fostering a reliable line of information and operations with the Team.
- Collaborated with other departments to ensure seamless coordination of crew assignments and logistics.
Business Process and Operations Engineer
CERTIS Technology Singapore
03.2019 - 07.2019
- Drafted and updated usage documents and equipment handling guides simpler and clearer instruction issues for less knowledgeable under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
- Coordinated engineering assignments for multiple implementation and installation projects to fulfill prescribed internship project requirements.
- Assisted in infrastructure upgrades that enhanced reliability, security, and scalability of Client location security systems.
Education
Associate Degree in Business Engineering - Business Engineering
Temasek Polytechnic
Singapore, Null, Singapore04.2020
Skills
Teamwork and Collaboration
Problem-Solving
Technical support expertise
Worksheet and Workbook Managemant
Tech - Savvy
Research and Analysis
Data Science Fundamentals
Certification
- [Microsoft Office Excel Specialist], [2021]
- [Microsoft Azure Data Fundamentals], [2021]
- [Microsoft Azure AI Fundamentals], [2021]
- [Udemy Data Science], [2021]
Timeline
Digital Support Executive
ESSEC Business School APAC
04.2022 - Current
Events Management Crew
DAGNC
04.2019 - 09.2019
Business Process and Operations Engineer
CERTIS Technology Singapore
03.2019 - 07.2019
Associate Degree in Business Engineering - Business Engineering
Temasek Polytechnic
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