Operational risk management professional with strong background in identifying and mitigating potential risks. Proven ability to enhance operational efficiency through strategic planning and risk assessment. Highly skilled in regulatory compliance, risk analysis, and process improvement, consistently delivering results through team collaboration and adaptability. Known for reliability, analytical thinking, and strong communication abilities.
Overview
5
5
years of professional experience
Work History
Operational Risk Manager
Group Strategic Marketing & Communications, DBS Bank
01.2023 - 12.2024
Unit Risk & Control Coordinator/Operational Risk Manager for Singapore GSMC (RCSA Assessments, Key Risk Indicators) Regional Operational Risk Lead Coordinator for DBS GSMC across 6 core markets (Singapore, China, Hong Kong, India, Indonesia, Taiwan)
Business Continuity and Planning (BCP) Coordinator
Lead for SG GSMC BCP assessments and exercises (BCP Attestation, Crisis Management, Crisis Situation Response Co-ordinator)
Internal engagement events (Red Dot Huddles, SG and Regional Huddles) Staff welfare/wellness champion, orientation for new-joiners
MEGA Policy Champion for Group Unit policies within the MEGA system
Event co-ordinator and support for DBS Events and DBS Group Management (CEO and DBS Singapore Country Head)
Assisted in identifying operational risks through data analysis and reporting.
Supported risk assessment activities by gathering relevant information and documentation.
Collaborated with teams to develop and implement risk management strategies.
Monitored compliance with internal policies and external regulations.
Governance Manager
Institutional Banking Operations, DBS Bank
07.2021 - 12.2022
Project Status and Tracking, and facilitation and conducting of monthly cadences for Digital Platform initiatives at country (SG, CN, Indonesia and Taiwan) and function level (Cash, Trade, Securities & Fiduciary Services)
Head Fortnightly Digitalisation Progress Update cadence between Operations and Tech team
Provide support and governance for Institutional Banking Operations
Digital Platform Budget process planning & management
Project management of Digital Value Capture and Ops Standardisation and Consolidation Projects, helping to ensure the continuous progress of both major initiatives in the bank
Overall tracking & conducting of Pre and Post Digitalisation Surveys for 2021 and 2022 Process & Initiative implementation
Welfare co-ordinator for Digital Transformation & Data function
Emcee for Function, Department and Bank-wide level events, with cross collaborations with HR, Group Strategic Marketing & Communications, and Ops COO teams
Network Associate
Institutional Banking Operations, DBS Bank
11.2020 - 06.2021
Enhance the risk & control environment by performing due diligence on Nostro/Custodian agents, monitoring for adequate service quality and engaging agents to improve service level
Support team in building out Network Management data strategy by collating and enriching key data points to build a structured database and data manual
Support team in Nostro and Custody RFI/RFP Implementation by participating in project cadence meetings with cross functional stake-holders (i.e. business from GTS, FIG, T&M and country operations)
Interest Rate Swaps Analyst
Treasury Operations, DBS Bank
02.2020 - 11.2020
End-to-End processing in trade life cycle for interest rate swaps, with majority focus on issuance of fixing advices, trade validations and pushing payments for DBS entities in Singapore, Korea, Hong Kong markets
Monthly brokerage reconciliations for DBS China
Hosted multiple department-wide engagement events throughout 2020 in the midst of the COVID-19 pandemic, through innovative means such as sending digital care packs to employees as well as settling logistics process of physical care packs to keep employee satisfaction and morale high
Trade Finance Analyst
Institutional Banking Operations, DBS Bank
07.2019 - 02.2020
Analyzed trade finance transactions to ensure compliance with regulations and company policies.
Coordinated documentation for letters of credit and guarantees, enhancing approval efficiency.
Reviewed financial statements and credit reports to assess risk and validate client eligibility.
Collaborated with cross-functional teams to streamline processes, reducing processing time for applications.
Issuance of Letter of Credits and Inward Bills on Letter of Credits Processing of Direct Bills Receivable Purchase (DBRP) Financing (Pre-shipment financing), handling daily volume of 40-60 payments
Streamlined processes to resolve bottleneck issues from repeated problems from repeat customers
Initiated transaction count for IPA improvements to justify reduction in efficiency due to machine failure
Organizing committee and emcee for IBO Department Year-End DnD
Education
Bachelor of Commerce - Accounting And Finance
Curtin University
Perth
11-2018
Timeline
Operational Risk Manager
Group Strategic Marketing & Communications, DBS Bank