Matthew John
Summary
Results-driven manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 8 years of management performance.
Overview
11
11
years of professional experience
Work History
Area Manager
Absolute You Singapore
03.2018 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised 3 location managers and managed 40 operations staff and 30 instructors, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Generated financial and operational reports to assist management with business strategy.
General Manager
Anthem Indoor Cycling
01.2016 - 02.2018
- Handling of members, from meet and greet to handling of their accounts, to handling of complaints
- Leading a team of 20, in various departments
- Training of front desk staff as well as working with instructors
- Creation of SOPs for both front desk staff as well as instructors
- Daily operations which includes overseeing back end ops such as stock levels and service levels
- Leading sales with corporate clients
- This includes quoting and organizing private classes for corporate clients
- Achievements
- Increase of memberships by over 30%
- Increase sales per month by 200%
- Increase in number of classes by almost double
- Decrease in monthly spend.
Front Office
Fairmont Singapore
08.2014 - 12.2014
- Settling guest accounts
- Generating of daily reports and accounts
- Handling of guests complaints
- Handling of VIP guests, celebrities, government officials
- Training new staff members and Poly trainees
- Creating, monitoring and updating SOPs
- Ensuring staff levels are sufficient
Supervisor
Western Australian Cricket Association Stadium, Lillie Marsh Suites
11.2012 - 01.2013
- Leading a team of 12 - 20 staff members
- Looking after VIPs and celebrities
- In charge of looking after food and beverage for 12 suites
Concierge Supervisor
Crown Promenade
06.2012 - 01.2013
- Opera
- Assigning rooms, Payments
- Handle and deal with guest complaints
- Leading a team of 15 staff
- Training new staff
- Rosters
- Normal Concierge duties
- Working with the General Manager to implement new SOPs
Education
Bachelor of International Hotel Management - Hotel Management
International College of Hotel Management
AustraliaBachelor of Business - Hospitality Management
International College of Hotel Management
AustraliaDiploma - Electrical Engineering
Republic Polytechnic
SingaporeSkills
- Team Development
- Database Management
- Operations Oversight
- Organizational Structuring
- Business Development
- Team Meetings
- Strategize Business Plans
- Employee Scheduling
- Recruitment and Hiring
- Staff Development
Timeline
Area Manager
Absolute You Singapore
03.2018 - Current
General Manager
Anthem Indoor Cycling
01.2016 - 02.2018
Front Office
Fairmont Singapore
08.2014 - 12.2014
Supervisor
Western Australian Cricket Association Stadium, Lillie Marsh Suites
11.2012 - 01.2013
Concierge Supervisor
Crown Promenade
06.2012 - 01.2013
Bachelor of International Hotel Management - Hotel Management
International College of Hotel Management
Bachelor of Business - Hospitality Management
International College of Hotel Management
Diploma - Electrical Engineering
Republic Polytechnic
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