Matthew Goh
Summary
I have completed my diploma in Hotel & Leisure Facilities Management at Ngee Ann Polytechnic. During my time at Ngee Ann Polytechnic, I have picked up the relevant skills in events management, customers service, hospitality, F&B and facilities management.
I had 2 internships during my studies. One at NUS where it lasted a month due to the covid situation and 6 months at Holland Bukit Panjang Town Council.
In my time interning at NUS. My job was in the main office of each of the two halls (dorms), Eusoff & Temasek. Job scope was managing the admin as well as facilities of the halls. This involves interaction with students, handling queries, problem solving such as thinking of the solution to put up mosquito's net for students, call support, paperwork and also monitoring and working with contractors about facilities conditions.
During my internship at Holland Bukit Panjang Town Council. The main job scope was being in the call centre, facilities management as well as doing door to door surveys. This has made me comfortable in interacting with people through kindness and patience.
I have also worked many part time jobs throughout my life, mainly in f&b and some sales retail.
Picking up many essential skills such as team communication, skilled at problem resolution and time management. Comfortable working in fast-paced environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
These experiences have natured me into a dedicated, patient and a meticulous person who takes things to perfection.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Jumbo Seafood Restaurant @ MBS
09.2023 - 09.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
F&B Banquet
Pickering @ Beach Road Hotel
02.2019 - 02.2021
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Flyer Distributer
Suntec City Event
05.2019 - 05.2019
- Approach people to interest them about the event
- Distributed flyers in multiple locations to advertise client offer and increase sales.
- Returned leftover flyers after shift and gave distribution numbers to supervisor to enable accurate reports.
- Determined daily flyer quota and managed crew members to achieve goal.
Sales Assistant
Kiddy Palace @ Bugis
03.2019 - 03.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
Diploma - Hotel & Leisure Facilities Management
Ngee Ann Polytechnic
Singapore04.2021
O-Levels -
Yuan Ching Secondary School
Singapore01.2017
PSLE -
West Grove Primary School
Singapore01.2013
Skills
- Food Runner
- Customer service Interaction
- Call Centre Trained
- Service Quality
- Maintaining Clean Work Areas
- Able to work independently / as a team member
- Able to follow up with instructions clearly
- Open to changes and improvements
- Meticulous and a perfectionist
- Patient and careful
- Well-mannered and disciplined
- Hard worker and dedicated
- Fast learner and motivated
Additional Information
Date of Birth: 18/12/2001
NRIC no. T0139062C
Home Address: Block 746 Jurong West St 73 #12-103
Modules Completed in Polytechnic
⦁ Career & Professional Preparation I
⦁ Customer Relationship
⦁ Economics
⦁ Financial Resources & Stats
⦁ Executive Housekeeping
⦁ Electrical Facilities
⦁ Communication and Contemporary Issues
⦁ Business & Contract Law
⦁ Food & Beverage
⦁ Front Office Management
⦁ Principles of Accounting
⦁ Mechanical Facilities
⦁ Innovation Toolkit
⦁ Sports and Wellness
⦁ Career and Professional Preparation II
⦁ Events Management
⦁ Facilities Maintenance and Building Automation
⦁ Integrated Resort Amenities Management
⦁ Principles of Management
⦁ Security Management & Business Continuity
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Co-curricular Activities & Community Services
Meiji Marathon Run Service Crew - May 2017
- Water distributer for runners
- Manage station and ensure water is always replenished
- Setting and packing of station
Lakeside Family Centre - June 2019
- Organised team bonding activities for children
- Managing games station
- Planned budget to get materials
- Promoting teamwork and friendly competitive spirit
Timeline
Food Service Worker
Jumbo Seafood Restaurant @ MBS
09.2023 - 09.2023
Flyer Distributer
Suntec City Event
05.2019 - 05.2019
Sales Assistant
Kiddy Palace @ Bugis
03.2019 - 03.2019
F&B Banquet
Pickering @ Beach Road Hotel
02.2019 - 02.2021
Diploma - Hotel & Leisure Facilities Management
Ngee Ann Polytechnic
O-Levels -
Yuan Ching Secondary School
PSLE -
West Grove Primary School
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