Matthew Fenwick
Summary
Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase return of investment.
Overview
6
6
years of professional experience
Work History
Key Leader & Retail Training Lead
lululemon
10.2019 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with onboarding, interviewing and other human resource related tasks.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans based on internal NPS records to improve guest satisfaction.
- Consistently educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular retail training sessions for new hires and facilitated in store mentorship program.
Cabin Crew
Singapore Airlines
10.2017 - 10.2019
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Business class trained for four fleets.
Education
Bachelor of Arts - International Relations And Affairs
Curtin University
Western Australia01.2017
Skills
- Google Spreadsheets
- Computer Proficiency
- Guest Relations
- Upsell Training
- Training Program Conduction
- Product Assessments
Timeline
Key Leader & Retail Training Lead
lululemon
10.2019 - Current
Cabin Crew
Singapore Airlines
10.2017 - 10.2019
Bachelor of Arts - International Relations And Affairs
Curtin University
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