MATHUMITHA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT SYSTEM ENGINEER
ESOL TECHNOLOGIES
04.2024 - 02.2025
- Implemented system upgrades to enhance network performance and reliability.
- Improved efficiency by troubleshooting and resolving technical issues promptly.
- Managed deployment of new software for seamless integration with existing systems.
- Enhanced user experience with optimization of system processes and workflows.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
ADMINISTRATIVE & IT TECH SUPPORT
EVER RADIANT SHIPPING PVT LTD
03.2020 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
TECHNICAL SUPPORT ENGINEER
ESOL TECHNOLOGIES
08.2017 - 11.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Education
Master of Engineering
Anna University Regional Campus
Coimbatore, India05-2017
Bachelor of Engineering
Shivani College of Engineering, Anna University
Tiruchirappalli, India05-2015
Skills
- Core Java
- Operating Systems: Windows, macOS
- Troubleshooting skills
- Hardware :DESKTOPS,Laptops,printers, Peripherals
- Software :Microsoft Office suite, SQL/MYSQL Database
- Network Connectivity
- Documentation & Training
- ITIL Service Management
- Inventory Management
- Customer Services
- Technical support
- Hardware and software installation
- Network configuration
- System architecture
- Software integration
Certification
Software Automation at Qspiders
- Core Java
- SQL
- SELENIUM
- API
Additional Information
NATIONALITY : Indian
DATE OF BIRTH : 13 August 1994
PASS : Dependent pass
Languages
English
Tamil
Timeline
IT SYSTEM ENGINEER
ESOL TECHNOLOGIES
04.2024 - 02.2025
ADMINISTRATIVE & IT TECH SUPPORT
EVER RADIANT SHIPPING PVT LTD
03.2020 - 03.2024
TECHNICAL SUPPORT ENGINEER
ESOL TECHNOLOGIES
08.2017 - 11.2019
Master of Engineering
Anna University Regional Campus
Bachelor of Engineering
Shivani College of Engineering, Anna University
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