MATHEW THAMPI

Job scope includes working as Department manager and Solutions Consultant or Architect.

• Service Delivery Manager for managing client requirements for Government agencies maintenance account worth more than 15 million per year.
• Department manager of team of 13 consultants overseeing all projects, tender bids, architecture designs, manpower costing and some of managed services of 5 staffs billing at 1.5 million per year.
• Bid Manager for mega bulk tender IEC and manage to win tender from incumbent who had contract for more then 10 years which has prospect of more then 50 million per year.
• Principal Project Manager for new tender win of IEC heading 5 project managers.
• Architect and escalation support for implementation project for Govtech ITOM tools CA (UIM, NFA, ADA, MTP), IXIA Directors and Flex Taps, Microsoft SCOM and Gigamon for Govtech project
• Architect and presales for ENOC project to implement monitoring, ITSM and Log management solutions to manage 25 datacenters for government agencies which includes solutions like BMC, Emite, Grafana, Puppet, Chef, Ansible, Splunk, Microfocus, Dynatrace etc of costing more than half billion.
• Designing and implementation of cloud for project Lamp-post-as-a-Platform (LaaP)
• Migration of on-premise to cloud for LaaP 2.0
• Technical Project manager for decommissioning of two datacenters for NAF for Singpass.
• Working on internal project for Automation
• Consultant and technical presales for tenders and projects
• Review tender documents, prepare the design, manpower efforts required and costing.
• Hiring and Staff performance evaluations
• Planning and goal setting for the Department
• Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
• Drafted integration plans to ease assimilation of products into customers' business infrastructure.
• Developed post-sale technical processes for installation and technical support.
• Recommended new products and services to customers.
• Managed diverse projects and resolved complex issues to support timely completion.
• Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
• Streamlined operational processes and collaborated with management to implement process improvements.

Job responsibility includes Presales, designing, implementation and Support. Manage projects as Project Manager, from concepts through to successful installations; prepare competitive quotes of various sizes for entire projects, estimating the cost of licensing, man-days and hardware

• Internal Cloud development project

Developed scripts and automation of day-to-day operational scenarios for data center. Integrations of monitoring tools with VMware Orchestrator for remediation and auto scaling.

• BMC TrueSight

Implemented TrueSight 10.5 for GIC

Implemented models and integration with ADDM and Automation tools

• CA (UIM, NFA), IXIA

Technical lead for the project and Implemented for the GOVTECH Project 1455

• TMART

Designed and Implemented BMC TMART. (Borland synthetic Monitoring)

Configured transaction monitoring for HTML/HTTP, Flash, LDAP, FTP, SMTP/POP, SAP

• SCOM 2012

Implemented SCOM 2012 R2 Configured Management Packs

• Solarwinds

Implemented Solarwinds and Integrated with VMWARE Orchestrator and came up with workflows for auto remediation's and automatic resource allocation using VCENTER for VM's

• BMC BPPM

Implemented BMC BPPM 9.6 for UOB

• Dynatrace

Implemented Dynatrace for MTI and MOM

• BMC ADDM

Implemented ADDM for MOM, GIC

Job responsibility includes Project Management, Presales, designing, implementation and Support. SME/Technical Lead for a key account SOE Project for IDA which worth more than one Billion

• BEM/SIM

Event correlations, fine tuning and implementing auto ticketing with remedy for events

• TMART

Upgraded TMART from version 3.6 to 4.1.1

Modified scripts, created new projects

Installed new patrol agent and updated Patrol KM's for TMART.

• BPM

Upgraded BPM, Integration to BEM and Upgraded agents and KM's

• ADDM (Atrium Discovery and Dependency Mapping 9.0.1)

Installed and configured ADDM, Discovery of full Network and synch with CMDB datasets.

Job role included Presales, Post sales, Project Management, Implementation, Designing and Support. Solutions which were worked on where CA Ehealth, CA Nimsoft Monitoring and Service Desk, CA Client Automation, SEPM (Symantec Endpoint Protection Manager), ADA and CA Spectrum.

Tools I have implemented are

• Nimsoft Monitor server and Nimsoft Service Desk

Installation and configuration of Nimsoft Monitoring, service desk and Unified Reporter

Designing custom work flows for Incident, change and problem management

• CA Client Automation

Designing and implementation, Setting up security, discovery policies and software delivery procedures

• SEPM (Symantec Endpoint Protection Manager)

Upgraded the SEPM Version

Migrated and modified the rules

Job responsibility at HP was of Consultant and Team lead of monitoring tools of team size ten. Job scope includes designing, implementing, integrating and maintaining Data Centre management and monitoring solutions. Experienced in configuring more than 3000 devices in tools.

Good exposure towards variety of tools, Infrastructure, ITIL Process. I was also able to fine-tune management skills after taking up lead role. This position of such great responsibilities taught me to be proactive and to work in strict deadlines and learned to work with all levels of management.

Tools experience I have worked on at this role are below

• BEM (BMC Event Manager)

Installation with application HA on BEM Cells, Fine tuning of events, auto ticketing.

Integration with monitoring solutions of IBM, Microsoft, CA, BMC, HP, OZEKI SMS Gateway

• SIM (Service Impact Manager)

Installation and designing of Service Impact Models.Integration with the ITSM Solutions

• CA Ehealth

Designing the ehealth polling and reporting services infrastructure for HA, Disaster Recovery.

Installation of ehealth and onboarding more than 4000 devices

• Microsoft SCOM

Installation, configuring SCOM for HA, and Disaster Recovery

Seamless integrations, Custom management packs and alerts fine tuning, distributed diagrams.

• TMART (Transaction Management & Application Response Time)

Installing and configuring TMART. Build custom monitor scripts.

• BPM (BMC Performance Manager)

Install and configure RT server, Console Server, BII4P integration with BMC BEM/SIM

• HP OPSWARE

Configuring new devices and new monitoring packs

• BMC REMEDY

Creating requests for Incidents, Change Management and update Asset Management

Integration with Monitoring/Asset management tools for Automation like BEM/SIM, ADDM