MATHANA KUMARAN ILANCHEZHIAN

Service Delivery & Infrastructure Management

●Drove end-to-end service operations for finance, compliance, and risk platforms across hybrid on-prem and cloud environments, supporting multi-region, high-volume workloads under strict regulatory requirements.

●Orchestrated compute, storage, network, virtualization, end-user computing, and data center services, maintaining high availability, performance, and redundancy.

●Owned incident, problem, and change management lifecycles, ensuring rapid production recovery and regulatory

compliance.

BAU Operations & Production Excellence

●Executed BAU operations for 50+ critical applications, achieving 99.95% uptime during peak workloads.

●Delivered 50+ applications production releases.

●Deployment of high-risk changes using enterprise tools with zero downtime.

●Building servers decommissioning server called obsolete , system audit to eradicate anamolies.

●Managing batch jobs and data transfers via Control-M and CFT, consistently meeting SLA and cutoff.

●Monitored systems and application logs proactively.

●Provided 24×7 on-call support, leading P1/P2 incident triage, escalation, and recovery.

Disaster Recovery & Business Continuity

●Defined and executed BCP/DR drills, achieving 100% application recovery & meeting RTO/RPO target.

●Led DR roadmap reviews, coordinated site failovers, and validated redundancy and recovery models..

●Ensured long-term service continuity and resilience for strategic business platforms.

Governance, Compliance & Audit

●Supported regulatory and internal audits, maintaining audit-ready DR and operational artifacts aligned with French and global banking standards.

●Contributed to resilience initiatives under DORA and NYDFS Part 500, embedding operational discipline and risk awareness.

Leadership & Stakeholder Management

●Orchestrated multi-tower, multi-vendor WIP reviews, coordinating global infrastructure teams and handing over production platforms to business stakeholders.

●Acted as IT continuity lead during major incidents, aligning technical recovery with business objectives.

Stellantis - Client

• Enabled connected vehicle and autonomous platform operations across hybrid cloud environments.
• Applied Splunk and AIOps-assisted observability to monitor production systems and accelerate incident resolution.
• Sustained ICT and backend platforms for ADAS and connected vehicle systems, ensuring uptime and operational continuity.
• Led critical incident triage and problem resolution, maintaining SLA compliance and service prioritization.
• Coordinated OTA updates and feature rollouts across onboard/offboard systems and mobile applications.
• Administered cloud and data platforms (AWS RDS, Azure SQL), ensuring data integrity and resilience.
• Tracked vulnerability scanning and remediation, ensuring security and compliance adherence.

Fiserv, Payment Platform - Client

• Managed Application Performance Monitoring tools.

• Set up monitoring agents across various OS.

• Implemented security hardening to reduce vulnerabilities.

• Led patching, application, and server validation.

• Collected events and troubleshooting across tools.

• Infrastructure changes, patching activities, and production

BNY Mellon, Banking services - Client

• Set up end-to-end alerts in AppDynamics to monitor application performance and user behavior.

• Coordinated with Dev, Ops, and Security teams to setup from green field.

Vantage Insurance - Client

• Experience in provisioning cloud environments.
• Selecting appropriate AWS services based on compute, data, or security requirements.
• Deploying, managing, and operating scalable, highly available, and fault-tolerant systems on AWS.
• Working in a rapidly changing environment and driving operational improvements on demand.
• Providing 24/7 technical support for applications and managing infrastructure servers.
• Diagnosing and addressing application issues by collecting logs, analyzing errors, and implementing fixes.

M Files - Document Management System vault - Client

• Worked on M-Files Document Management System (DMS) vault.
• Supported product and infrastructure issues impacting usability, preventing total disruption of work.
• Resolved customer-reported critical issues affecting major features or functions.
• Addressed problems such as inability to store new content, modify existing content, or search files and metadata.
• Ensured smooth operations for users accessing, copying, and managing content.
• Monitoring the application cloud hosted services provider with Microsoft Azure●

Tata Communication Limited - Client

• Strong team player with hands-on experience managing a 24/7 global Level 2 Infrastructure Command Center.
• Led incident, event, and problem management to accelerate resolution and reduce downtime across global environments.
• Coordinated with Infrastructure teams including Storage, Network, Unix/Linux, Backup, DDOS, Cloud, Windows, NOC, and Security teams.
• Responsible for closure of critical and high-priority tickets within SLA, including timely acknowledgment, assignment, queue management, and following escalation protocols.
• Ensured alignment with Key Performance Indicators (KPIs).
• Conducted day-to-day follow-ups on review calls, major incident reports, and pending dockets with relevant teams.
• Monitored incidents to ensure Service Level Agreements (SLAs) were met.
• Identified, initiated, scheduled, and conducted incident review sessions.
• Submitted daily, weekly, and monthly productivity and performance reports on time.

Tata Communication Limited - Client

● Acted with integrity, honesty and knowledge to promote culture of company.

● Handled day-to-day customer, client questions via telephone or email.

● Attended training courses to build understanding of processes,

● Supported organizational objectives with help from existing employees.