MATHANA

• Admin team on incidents and problems related to Control-M
• Closely working with Paris and Asia region business lines
• Providing premium In-house Banking applications support.
• Liaise with teams on batch job setup requirements and also work with Business units on authorized adhoc requests
• Supporting on-call support during non-business hours and/or on weekends.
• Assist in troubleshooting problems related to Control-M upon escalation
• Provide support to ensure quality and stable environment to our business line
• Reduced project completion time with efficient resource allocation and effective communication strategies.
• Manage 24x7 job monitoring team to ensure SLA for critical jobs are met.
• Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
• Work with Service Operations management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures.
• Creating, Modifying and testing Cross File Transfers application

Worked For Stellantis - Connected Vehicles

• Leading Global Platform Operations team
• Ensuring customer success by being a customer advocate
• End-to-end ownership of major incident with aim of minimizing time to restore business services across APAC ,LATAM, EMEA and NA regions
• Collaborating with cross-functional teams to deploy and monitor product features and its operations lifecycle.
• Working with vehicle onboard and offboard teams related to TBM, head unit infotainment system, service center, mobile app teams in complex environment
• Conducting Batch processing
• Vendors like Zuora,Tom Tom, AT&T, Alexa, Akamai, QlikSense, and Gigya
• Main focus on Splunk data analysis of customs remote operations
• Pushing software updates to relevant features using OTA tool
• Coordinating with various service vendors for different features related to subscriptions, identity management, navigation, data analytics, and telecom network providers
• Participating in CAB calls for updating software cycles and new launch of vehicle lines.
• Supporting End line testing with test bench VINS
• Knowledge transfer to new team members and groups
• Maintaining confluence in DB
• Identifying known issue, preparing technical documentation and maintaining well-known database
• Gatekeeper of all known issues
• Monitoring important events, metrics, setting thresholds, creating dashboards and overall health of all environments by using available data sources
• Establishing strong command and control over incident, establishing clear accountability and evaluating complex issue scenarios
• Scheduling and performing patch scanning, patch detection, pre-downloading patches and patching processes
• Ensuring overall availability of IT services and infrastructure components through Incident Analysis and Problem Analysis
• Focusing on Customer experience and customer advocate for issues
• Leading bridge call and coordinating war room for high priority incident Resolution
• Conducting CAB changes and DR activities.
• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked flexible hours across night, weekend and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.

Worked for Fiserv - Payment Platform

• Hosting various Application Performance Monitoring tools
• Monitoring Agent Setup in all flavors of OS
• Reducing vulnerability in applications and infrastructure by implementing Security Hardening Standard
• Patching, Application and server Validation
• Event collection in various tools and Troubleshooting
• Infrastructure and application support in critical banking environment
• Drafted infrastructure plans for businesses expanding and integrating cloud-computing

BNY Mellon ( Banking services )

• Setting up end-to-end alerts to track performance of applications and behavior of users closely
• Coordinating with Dev, Ops, and Security Teams to ensure requirement of flexibility and scalability

Worked for Vantage Insurance

• Managing application and its operations issues
• Experience in provisioning environment Cloud
• Selecting the appropriate AWS service based on compute, data, or security requirements
• Deploying, managing, and operating scalable, highly available, and fault-tolerant systems on AWS
• Working in a rapidly changing environment and operational improvement on demanding
• Providing 24/7 technical support for applications and managing the infrastructure servers of the applications environment
• Ability to diagnose & address application issues by collecting the logs, errors and analyzing and fixing.

Worked for M-files - Document Management System vault

• Supporting the product and infra issues like un usability, resulting in total disruption of work, or other critical impacts on operations
• Customers reported issues like major feature or function failures that severely restrict operations, such as users who can access the content and copy it to another location but cannot store new content, modify existing content, or search for file content and metadata
• Monitoring the application cloud hosted services provider with Microsoft Azure

BLUE Software - Label and Artwork Management solutions

• Advocate for clients and their trusted advisors.
• Replicating the customer issues and researching and finding solutions for them
• Continually learning software and being subject matter expert in product area
• Planning, scheduling, and leading all aspects of assurance engagements. Monitor and review label preparation.
• Collect and analyze data to detect deficient controls and fraud details.
• Managing server and site services in Jenkins

Worked For Tata Communication Limited

• Duty Manager for Global managed services and security services Incidents
• Coordinating with Infrastructure teams like Storage, Network, Unix,Linux, Backup, Network, DDOS, Cloud, Windows, NOC and Security teams.
• Conducting EOD Batch processing.
• Closely worked with change Management and problem Management teams
• Coordinating infrastructure and data center activities with various teams
• Responsible for planning , coordinating activities and driving Global command center floor on shift duty
• Ensuring operations of Incident management and Event management team activities in performance, monitor, and documentation
• Point of contact for Major Incidents
• Monitoring NOC Proactive team and Service Desk
• Responsible for taking critical and high priority tickets closure within SLA, Timely acknowledgement, assignment & Queue management of tickets to team and rigorously following escalation matrix
• Ensures alignment of Key Performance Indicators (KPIs)
• Day to day follow up on Daily review call, Major incident report details and Pending all docket, calls with relevant team
• Monitor incidents to ensure that Service Level Agreement are respected
• Identify, initiate, schedule and conduct incident reviews
• Timely submission of daily/weekly/monthly productivity reports.
• Monitor core security platforms throughout the shift and triage alerts quickly and consistently through cyber security tool

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Handled day-to-day customer or client questions via telephone or email.
• Attended training courses to build understanding of processes, techniques, and industry.
• Supported organizational objectives with help from existing employees.