Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Masniza Abdullah

Summary

Dynamic and customer-focused professional with extensive experience at Starbucks Coffee and Thai Odyssey. Proven ability to enhance guest satisfaction through exceptional service and strong multitasking skills. Adept at cash handling and menu recommendations, consistently delivering high-quality experiences in fast-paced environments. Committed to fostering team collaboration and exceeding client expectations.

Overview

10
10
years of professional experience

Work History

Barista

Starbucks Coffee
04.2015 - 12.2019
  • Operated espresso machines and brewing equipment with precision to ensure beverage consistency.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues.
  • Served high-quality beverages while maintaining cleanliness and organization in busy café environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Waitress

Yayabar Pte Ltd
05.2024 - 05.2025
  • Provided excellent customer service by taking orders and addressing inquiries promptly.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Learned menu items and daily specials to effectively recommend selections to patrons.
  • Supported team members during peak hours to ensure efficient service delivery.
  • Handled cash register operations, processing payments accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Adapted quickly to changing environments and customer needs during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Receptionist

Thai Odyssey
01.2019 - 04.2019
  • Developed strong customer relationships through attentive service and proactive problem-solving.
  • Handled multi-line phone system, directing calls to appropriate departments promptly.
  • Coordinated appointment scheduling for clients, optimizing therapist availability and client satisfaction.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Sekolah Menengah Kebangsaan Taman Melawati
Malaysia
10.2014

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cash handling
  • Menu recommendations
  • Menu memorization
  • Upselling techniques

Timeline

Waitress

Yayabar Pte Ltd
05.2024 - 05.2025

Receptionist

Thai Odyssey
01.2019 - 04.2019

Barista

Starbucks Coffee
04.2015 - 12.2019

Sekolah Menengah Kebangsaan Taman Melawati

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Masniza Abdullah