Masita Suladi
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged strong communication and time management skills at Grabfood to optimize delivery routes and resolve complaints efficiently. My experience at Dnata Singapore and Atlas Finefood Pte Ltd further honed my customer service and data entry abilities, driving significant improvements in service delivery and administrative support.
Overview
12
12
years of professional experience
Work History
Delivery Rider
Grabfood
Singapore
10.2019 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed on-time deliveries by choosing best and most efficient routes.
Customer Service Assistant
Dnata Singapore
Changi Airport
07.2016 - 06.2017
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
General Office Clerk
Atlas Finefood Pte Ltd
Singapore
03.2012 - 06.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
WSQ WPLN - Level 5 And Above
Centre For Employability Skills CES
Singapore2011
PSLE - PSLE
East View Primary School
Singapore12.1992
Skills
- Professionalism and Courtesy
- Reliability and punctuality
- Safety Awareness Training
- Strong Communication Skills
- Time Management
- Customer Service
- Data Entry
- Customer Relations
- Microsoft Outlook
- Order Processing
- Administrative Support
- Clerical Support
- Filing
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Indonesian
Intermediate (B1)
Timeline
Delivery Rider
Grabfood
10.2019 - Current
Customer Service Assistant
Dnata Singapore
07.2016 - 06.2017
General Office Clerk
Atlas Finefood Pte Ltd
03.2012 - 06.2014
WSQ WPLN - Level 5 And Above
Centre For Employability Skills CES
PSLE - PSLE
East View Primary School