Jan Pedrosa
Seasoned HR Professional
Summary
Accomplished Senior HR Business Partner with extensive global HR experience, including a pivotal role at Amazon. Specialized in organizational development and talent management, having driven strategic HR initiatives across multiple regions, significantly enhancing employee engagement and compliance. Has extensive leadership in mentoring programs and expertise in employment law which underscores commitment to fostering inclusive and high-performing workplace cultures.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Senior HR Business Partner
Amazon
02.2019 - Current
- Supports top leadership across Philippines, Singapore and South Korea regions in talent strategy, organization design, change management, leadership development and succession planning. Built Philippines corporate team infrastructure from headcount 1-1,500 within 4 years while concurrently supporting China, Japan and Australia in the first 2.5 years.
- Evaluates HR metrics to identify trends, measure success, and make data-informed decisions about ongoing strategic priorities. Influenced decisions to achieve global people metrics for top tier retention at >95%, regretted attrition best in class at 6% YoY.
- Enables custom performance management strategies to drive accountability and goal achievement. Designed and rolled out both originally designed and globally adapted performance management programs for the HR, Finance and Seller Support operations teams, resulting to 100% adoption and >80% compliance rate.
- Maintains current knowledge of industry regulations and legislation to amend policies and promote compliance. Co-developed country level governance processes on flexible work arrangements, virtual work modality and reduction in force implementation resulting to zero government findings/escalations.
- Creates and implements forward-thinking initiatives to improve employee engagement. Co-developed diversity, equity and inclusion programs alongside global Inclusion Experience Team driving cross-location and cultural sensitivity across the locations supported. Inclusion scores are best in class in APAC rating 1% above benchmark across peer groups.
Corporate HR Manager
Aboitiz Equity Ventures
02.2017 - 01.2019
- Collaborated with management teams to align HR strategies with overall business objectives. Re-designed oversight of holding company's HR Operations synergy with subsidiaries to decrease inter company friction and reduce churn by >3% in staff manhours and process efficiencies.
- Facilitated communication between management and staff regarding changes in company policies or pertinent organizational updates. Redesigned and led >10 executive level connects to surface common concern areas, share best practices and connect employee sentiments to top executives. Decreased HR escalations and complaints by 20% YoY.
- Streamlined HR processes for increased efficiency and reduced administrative workload. Deployed design thinking framework to streamline basic employee forms, records and signature requirements saving =>2.5 hours in onboarding time and =>1 hour in benefits claims.
- Managed benefits administration team, resulting in cost savings and enhanced employee retention rates. Devised alternative HMO utilization options for managers and executive resulting to cost savings of PhP2.8M in annual savings.
- Ensured compliance with labor laws through diligent monitoring and enforcement of company policies. Closed 2 protracted labor complaints at voluntary arbitration level with zero additional monetary settlement. Instituted targeted monthly connects with employment legal team to proactively flag high-risk near termination cases, de-risking 6 complaints at the executive level.
Senior HR Business Partner
Concentrix (Formerly Convergys)
07.2004 - 02.2017
- Collaborated with business leaders to align HR objectives with strategic goals. Led the development of end to end HR infrastructure to launch 3 additional sites in Alabang, Bacolod and Laguna within 6 years to drive business growth for Philippines organization.
- Advised senior management on organizational development and change management initiatives. Led the redeployment of >600 entry level and managerial employees across different client contract closures, expansions and site transfers with zero executive and labor escalations.
- Streamlined HR processes for increased efficiency and cost savings. Led a lean team of 10 headcount to support >4,500 employees across 3 site locations. Spearheaded zero budget planning of at least 3 engagement activities per site YoY, logging 25% savings against projected budget. Streamlined records collection and management to save >5 hours per month in man hours by setting process standards for document completion and tracking.
- Managed sensitive employee relations issues, fostering a positive work environment for all staff members. Set up high priority, closed-door HR sessions to handle sensitive employee complaints achieving >80% closure rate. Maintained 100% win rate against filed NLRC/DOLE complaints, all closed at the voluntary arbitration level.
- Enhanced employee engagement by implementing innovative HR strategies and initiatives. Led the development and nationwide deployment of the Philippines-wide team leader development program a tailor fit program to upskill high potential talents moving into people manager roles.
Education
Bachelor of Arts - Social Sciences Major in Behavioral Studies
University of The Philippines
Philippines 04.2001 -
Skills
Global HR experience
Certification
Certified NeuroColor Consultant, October 2020
Timeline
Senior HR Business Partner
Amazon
02.2019 - Current
Corporate HR Manager
Aboitiz Equity Ventures
02.2017 - 01.2019
Senior HR Business Partner
Concentrix (Formerly Convergys)
07.2004 - 02.2017
Bachelor of Arts - Social Sciences Major in Behavioral Studies
University of The Philippines
04.2001 -
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